Customer Service Agent - On-It Regional Transit

SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between May 16 - October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm.

The successful candidate will work approximately 15 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside.

Knowledge and Skills Required

• Good communicator – fluency in reading, writing and speaking English
• Ability to speak a second language preferred
• Confident, pleasant and welcoming disposition
• Previous experience in a customer facing / customer service position
• Computer literate and experienced with Microsoft Office
• Good problem solving skills
• Ability to work on own initiative

Principal Duties and Responsibilities

• Answer customer's questions about schedules, routes and timings
• Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns
• Liaise with Supervisor, drivers and other CSA's to ensure a smooth and trouble free operation
• Monitor Betterez App to ensure functionality and performance
• Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
• Compile data on passenger numbers for each trip
• Manage and log lost property items
• Ensure operating procedures are adhered to

Education and Experience

• High School Diploma or General Equivalency Diploma (GED)
• Experienced working in a customer service environment
• Excellent communication, organization and problem solving skills