COMPANY: Government of Alberta

PLACEMENT TYPE: Temporary / Possible Temporary to Permanent

CONTRACT LENGTH: TBD

COMPENSATION: $22.00 - $24.00/hour(Depending on Experience)

ADDRESS:Downtown Office

LOCATION: Onsite

HOURS: Monday to Friday, 8:15am - 4:30pm

DUTIES & RESPONSIBILITIES:

• The Service Alberta contact centre serves as the main reception/phone line of the entire Government of Alberta.
• The Service Alberta contact centre is a very large contact centre with many different programs running at any given time.
• The main program that this position will support revolves around Albertas Healthcare Insurance plans.
• The Information Officer will take calls from citizens seeking information about Albertas Health Insurance policies, eligibility, and program details.
• The Information Officer will provide information and assist callers in making changes to their healthcare account.
• Another common program that the Information Officer may be asked to support is the MyAlberta Digital ID program or (MADI)
• MADI is a unique digital ID that allows citizens to access Government services.
• Supporting this program will require the Information Officer to receive inbound calls from citizens regarding setting up their My Alberta Digital ID, resetting their passwords, creating login credentials, navigating the website, or answering any other questions they may have.
• Other programs they may be asked to support include but are not limited to:
• Wildfire resources, financial assistance programs, campground services, registry services, and more

MUST HAVES QUALIFICATIONS:

• 3+ years of customer service experience, someone who has dealt with complex customer service situations
• Mature individual that is capable of diffusing heated situations
• Extremely articulate and polished verbal communication skills
• Must be tech-savvy and able to learn new software quickly

LIKE TO HAVE QUALIFICATIONS:

• Previous call centre experience
• Previous government or banking experience

WHY SHOULD YOU WORK THERE?

• Opportunity for contract to convert into permanent role with Government of Alberta
• Lots of room for growth (increased compensation, responsibilities, titles, etc)
• (If converted) Extremely stable employer
• (If converted) Pension plan
• (If converted) Government benefits plan
• Great work environment with supportive leadership
• Thorough training program & professional development