PBC Solutions is looking for a Manager, Risk & Compliance to join our growing team!
Please note: PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria) and also has offices in Burnaby. We operate in a hybrid in-person and virtual environment and the successful candidate must be based in BC, with regular presence at our office in Saanichton or Burnaby.
About PBC Solutions

PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025!
PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.
Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work, and this role will support this business growth.

Position Summary
Reporting to the Senior Vice President, Operations & Chief Services Officer (and in the interim to the Director, Privacy and Data Management) the Manager, Risk & Compliance is responsible for developing, implementing, maintaining, and enhancing the Enterprise and Operational Risk Management and Compliance framework and activities across the organization.
Primary Duties
Enterprise and Operational Risk Management

• Lead the implementation and continuous enhancement of a robust Enterprise Risk management (ERM) framework that aligns with corporate strategy, regulatory and contractual requirements, and business operations.
• Oversee enterprise-wide processes for risk identification, assessment, measurement, monitoring, and reporting, supporting informed decision-making across all departments.
• Act as system administrator and subject matter expert for Governance, Risk & Compliance (GRC) platforms and tools.
• Establish and maintain risk appetite statements, tolerance thresholds, and Key Risk Indicators (KRIs), and ensure alignment with board and executive expectations.
• Serve as Business Resilience Program (BRP) coordinator including overseeing readiness, planning and testing, response capability, and documentation preparation and drafting.

Project Risk Management

• Provide risk oversight and advisory support for enterprise projects and transformation initiatives to support risk identification, assessment, and mitigation ,
• Collaborate with project managers and PMOs to integrate risk assessment into project planning, procurement, execution, and benefits realization phases.
• Facilitate project risk workshops
• Maintain a centralized project risk register with escalation protocols for high-impact risks
• Report on aggregate project risk exposure to executive leadership and track remediation plans for critical project risks

Audit Management (Internal & External)

• Coordinate and support internal and external audits related to risk management, operational controls, and compliance
• Coordinate and monitor responses to audit recommendations to ensure timeline remediation including reporting to senior management and risk committees on resolution status
• Maintain an effective internal control framework and regularly assess its effectiveness

Governance, Strategy, and Advisory

• Advise executive leadership, risk committees, and the Board on emerging risk trends, regulatory updates, industry benchmarks, and enterprise exposures.
• Ensure ownership and accountability of risks across the organization through clear roles, responsibilities, and education
• Champion a culture of risk awareness and continuous improvement by embedding risk considerations into business-as-usual processes and decision frameworks.
• Conduct thematic risk reviews to identify systemic vulnerabilities and cross-functional risks.

Reporting, Monitoring, and Regulatory Compliance

• Develop and maintain risk dashboards and reports for senior leadership and the Board.
• Oversee regulatory compliance efforts related to enterprise risk, operational risk, and business continuity, ensuring alignment with industry standards frameworks.
• Lead risk scenario analysis and stress testing to evaluate impact and readiness under various adverse conditions.

Training, Engagement, and Risk Culture

• Develop and deliver training programs that build risk capabilities across the enterprise.
• Facilitate engagement with key impacted parties, including internal business units, external partners, and vendors to strengthen risk posture.
• Promote a proactive risk culture through awareness campaigns, workshops, and communications tailored to business needs.
• Other duties as assigned.

Required Education and Experience

• Bachelor's degree preferably in Business, Finance, Law, Risk Management, or a related field.
• Formal Risk Management certification
• 5 to 8 years' experience in enterprise risk and/or operational risk management, ideally in healthcare, or in the financial services/insurance industry
• Project or program management experience
• Experience in supporting the business to formulate and monitor the risk appetite and risk tolerances.
• Experience interacting with and influencing all levels of leaders.
• A combination of education and experience may be considered.

Knowledge, Skills, and Abilities

• Strong working knowledge of risk management regulations, guidelines and best practices.
• Advanced analytical, problem-solving, and stakeholder engagement capabilities.
• Excellent verbal and written communication skills for reporting to executives and boards
• Strong business acumen and ability to relate risks to business strategy and tactics.
• Ability to effectively communicate and convey ERM related concepts in a concise, coherent and accurate manner to various business units and levels of management
• Excellent analytical, problem-solving and report writing skills
• Strong leadership, communication, influencing and collaboration skills
• Ability to apply practical judgment
• Intermediate to advanced knowledge of EXCEL

What's in it for you
We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is $93,900 - $140,900 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity.
We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer generous vacation and paid leaves along with a Defined Benefit Pension Plan (PSPP), for all eligible employees.
We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.
PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.
To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
Does this opportunity resonate with you?
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.
Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.
We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.
This posting will be open until filled. We will start reviewing applications on May 12, 2025, and will continue to receive applications until the position is filled
How we work:
Our Guiding Principles
Honesty – We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.
Integrity – We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.
Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.
Autonomy – We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.
Loyalty – We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other's back through our challenges.
Equity – We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.
Our Intended Behaviours
Communication – We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.
Flexibility – We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.
Perspective – We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.
Focus – We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.
Trust & Confidence – We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.
Feedback – No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.
Solution-oriented – We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.