Front Desk / Guest Services Summer Position

Location: Downtown Ottawa Hotel
Job Type: Part-Time (1620 hours/week)
Schedule: Rotational shifts (7:00 AM3:00 PM, 11:00 AM7:00 PM, or 3:00 PM11:00 PM). Schedules confirmed with 2-week lead time.
Start Date: Immediate
End Date: Late August, early September
Reports To: Front Office Manager

Join our energetic and friendly summer team at our busy downtown Ottawa hotel located near City Hall. As a member of our Front Desk team, youll be the first point of contact for guestsproviding a warm welcome, managing check-ins and check-outs, and helping ensure a smooth, enjoyable stay. This is a seasonal part-time position ideal for someone outgoing, organized, and passionate about customer service.

Key Responsibilities:

• Greet guests warmly upon arrival and departure.
• Complete check-in/check-out procedures using the hotels reservation system.
• Answer phones and respond to emails regarding bookings and general inquiries.
• Provide guests with information on hotel amenities, services, and nearby attractions.
• Handle guest concerns and requests quickly and professionally.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Keep the front desk area clean, organized, and welcoming.
• Process payments and issue room keys with accuracy.
• Work as part of a collaborative and upbeat team.

Qualifications:

• Fluent in English; knowledge of French, Spanish, or other languages is a strong asset.
• Availability for weekends and holidays is required
• Previous front desk or customer service experience is an advantage.
• Friendly, positive, and confident communicator.
• Able to multitask and remain calm in a busy environment.
• Comfortable with computers; reservation system experience is a plus (training provided).
• Reliable and punctual.

Most importantly, we are a small yet mighty team. This is a roll up your sleeves, help where you are needed kind of role. We are looking for a new team member who will be a culture builder, someone who will lean in to help us build an engaged and positive work environment, and someone who will support our success when and as needed, as our team will do for you when you need it.

We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

We strive to make our website and application process accessible to all users. Accommodation is availableupon request for candidates taking part in all aspects of the selection process. Please send an email to [email protected] let us know the nature of your request and your contact information.This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Our team handles a lot of sensitive information, which means werequire all candidates that receive and accept employment offers to complete a background check before being hired.

Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada.

Only selected candidates will be contacted. No phone calls please.

We appreciate your interest in exploring an opportunity with our team!