Mier Temporary Staffing is hiring!
Job Title: Customer Service Representative
Location: York Region, ON
Job Type: Temporary - Permanent
Salary: $22-$24/hour

Our client in York Region, ON is actively looking for a Customer Service Representative to join their team.
Position Description:

• The position is centered on providing exceptional warranty service to our Dealers, Home Builders, Contractors and their customers by managing warranty claims that may require repairing or replacing window and door products.
• You will be part of a dynamic team of individuals committed to providing exceptional service to our customers.

Essential Duties and Responsibilities

• Gather and assess information to make appropriate warranty determinations.
• Enter and process incoming warranty requests from all external customers according to the terms of the applicable warranty.
• Communication of all relevant information pertaining to the claim to the homeowner, builder, or dealer as required.
• Work with Field Technicians to determine the best approach for a long-term solution to the claim.
• Order service parts and product required to repair windows and doors.
• Liase with internal departments such as Sales, Purchasing or Production.
• Follow Standard Operating Procedures.
• Assist department manager and team with departmental process improvements.

Qualifications

• Must be able to focus on the task at hand in a fast-paced environment.
• Strong attention to detail.
• Effective organizational and prioritization skills and strategies.
• Must be a team player and contribute to building a positive team spirit.
• Must take ownership of tasks and display and promote a positive attitude.
• Must have proven problem-solving abilities and be solutions oriented.
• Must be an effective communicator, both verbal and written. Must speak clearly and persuasively in positive or negative situations; to listen and get clarification to accurately gather and deliver information.
• Meets challenges with resourcefulness; generates suggestions for improving work.
• Must be reliable and or a dependable nature; follows through with instructions and responds to management direction.

If you meet the above qualifications, please submit your resume. Please note that while we appreciate all applications, only those being considered will be contacted.