Job Title: Network Support Analyst
Job Type: Contract
Job Duration: 10 months

Position Summary:

• The Network Support Analyst is responsible for the day-to-day administration, management, and support of our client's site and plant LAN/WAN infrastructure.
• This role ensures the reliable performance, security, and availability of network systems across the organization, supporting both end-user devices and core network components.

Key Responsibilities
Network Operations & Support

• Operate, maintain, and support the LAN/WAN infrastructure, including network service objects and LAN drops/access points for all connected end-user devices (desktops, printers, mobile devices, wireless nodes, etc.) in accordance with defined SLAs.
• Provide technical support for video conferencing systems, VOIP telephony, and wireless networks.
• Design, implement, and support network architectures and configurations in collaboration with internal and external stakeholders.
• Provision, operate, and support LAN/WAN services in a managed and integrated fashion.

Tools and Technologies Support

• Maintain and support network tools, including but not limited to:
• Cisco Firewalls, Cisco IOS, Cisco Catalyst Switches, routers, and hubs
• SolarWinds, Cisco Prime Infrastructure, NetFlow Analyzer, CA Tool Suite
• Citrix Load Balancer
• DNS, Email, SmartFilter, IDS/IPS
• Cisco/Tandberg video conferencing equipment and management systems
• Ethernet technologies (Fast, Gigabit), SONET, ISDN, xDSL, LANSpan IP, Satellite, Wireless

Monitoring & Incident Management

• Perform real-time and proactive monitoring of network health using tools such as CA Tool Suite, NetFlow Analyzer, SNMP, RMON, ICMP, and packet sniffers.
• Detect and respond to potential security breaches using IDS/IPS systems.
• Coordinate response and restoration activities for service requests and performance issues, including after-hours incidents (24/7 support rotation).
• Manage incidents and problems using ITIL-compliant processes and escalate when appropriate.

Change & Asset Management

• Execute installation, moves, adds, and changes (IMAC) for network infrastructure, including new or updated cabling, switches, routers, and firewalls.
• Maintain up-to-date topology maps and configuration records.
• Track network assets using SAP asset management tools and processes.

Security Compliance

• Ensure compliance with our clients security policies and practices.
• Implement physical and logical security controls, including firewall configurations, user/device access controls, and vulnerability management processes.

Service & Capacity Management

• Act as the single point of accountability for LAN/WAN services, including third-party coordination.
• Monitor and report on key metrics such as latency, availability, utilization, and capacity planning.
• Prepare and deliver service and performance reports.

Disaster Recovery & Testing

• Plan and execute network recovery and disaster recovery (DR) testing.
• Collaborate with internal teams and third-party vendors to validate network readiness and resilience.

Documentation & Reporting

• Maintain accurate documentation, including architecture diagrams, configuration records, IOS images, and certified cabling plans.
• Provide ad hoc and regular reporting on performance, utilization, and capacity trends.

On-Call Rotation

• Participate in a rotational 24/7 on-call support schedule in collaboration with the Network Support Team.

Qualifications & Experience
Education & Certifications

• Cisco certifications such as CCNA, CCNP, or CCSP are required.
• Cisco/Tandberg certifications, such as TCAP or TCE,P are preferred.

Experience & Skills

1. Proven experience supporting complex LAN/WAN environments, ideally in a utility, industrial, or enterprise setting.
2. Strong troubleshooting skills across a wide range of networking technologies and protocols.
3. Familiarity with ITIL-based service management and incident resolution practices.
4. Demonstrated commitment to continuous improvement in network performance, security, and reliability.

• Leading power supplier, operating one of Canada's largest grids — with a mission to deliver reliable, sustainable and cost-effective power. With the help of our client you can submit a meter read, set outage alerts, compare your bills, download power use data and more!
• Committed to increasing gender diversity in the skilled trades.

• GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!