Manager, Hospitality Training

Are you seeking a fulfilling career with a purpose-driven organization dedicated to supporting hospitality and tourism workers and employers in the Greater Toronto Area?

We are excited to offer an opportunity to make a meaningful impact by providing valuable support to workers and job seekers facing uncertainty in today's labour market.

Join us and be a part of a mission-driven team committed to making a difference!

Position Overview

The Manager, Training is responsible for overseeing the implementation, coordination, and evaluation of all training programs at HTA 75. This role ensures that our training offerings are high-quality, consistent, and effectively prepare participants for success in the hospitality industry. The Manager, Training directly oversees a team of instructors, including full-time, part-time, and contracted staff, who deliver hospitality and workforce development training programs. This role implements program plans developed at the Assistant Director and Director level while managing resources, staff, and program delivery to achieve organizational objectives. The role requires strong leadership, excellent people management, and expertise in adult education and curriculum development along with a passion for improving the hospitality sector.

Key Accountabilities

1. Oversee the implementation and delivery of training programs by:

• Overseeing curriculum management for all hospitality training programs based on direction from the Assistant Director, Programs & Training;
• Maintaining standards for instructional delivery that the instructors follow in their programs;
• Ensuring training materials and approaches are accessible for diverse learner populations with varying English levels and learning styles and implementing approaches that accommodate participant needs;
• Managing program schedules, instructor assignments, and training logistics to ensure efficient use of resources and smooth program delivery;
• Monitoring training quality and consistency across instructors and delivery formats (online and in-person), and providing feedback for enhancement;
• Implementing changes to training content and delivery methods as directed by program leadership;
• Using assessment and evaluation tools to measure learning outcomes and program effectiveness; and
• Ensuring all training programs follow required procedures and protocols and meet quality standards

2. Lead and develop the training instructor team by:

• Providing ongoing mentorship, feedback, coaching, and performance evaluations to enhance instructors and elevate their effectiveness in adult education and hospitality training;
• Creating a collaborative and supportive team environment by facilitating regular meetings that encourage innovation, knowledge sharing, teaching excellence and alignment on training priorities;
• Identifying professional development opportunities for instructors, including industry certifications like WSET and other relevant credentials;
• Setting clear expectations and goals for individual instructors aligned with program outcomes and organizational objectives;
• Supporting instructors in addressing participant challenges, particularly when working with diverse populations and vulnerable communities;
• Recognizing and celebrating instructor achievements and fostering a culture of continuous improvement; and
• Ensuring instructors maintain current knowledge of hospitality industry trends, standards, and best practices.

3. Ensure training quality and operational effectiveness by:

• Implementing quality assurance protocols for all training programs as directed by the Assistant Director, Programs & Training and Director-level;
• Conducting regular observations of training to ensure consistency and adherence to quality standards;
• Collecting and analyzing participant feedback, assessment results, and employment outcomes;
• Implementing program improvements based on data and Assistant Director and Director-level guidance;
• Tracking key performance indicators for training programs such as number of participants trained and completion rates, by following standardized processes for training delivery, assessment, and documentation;
• Managing training environments and resources to support effective learning experiences;
• Coordinating with the Manager, Participant & Community Partnerships to address participant feedback and needs; and
• Implementing best practices in adult education and workforce development.
  

4. Collaborate across departments to support program implementation by:

• Working closely with the Assistant Director, Programs & Training to implement training offerings aligned with strategic priorities;
• Partnering with the Manager, Participant & Community Partnerships to address participant needs and barriers;
• Collaborating with the Manager, Program Delivery to coordinate seamless program implementation and participant support;
• Supporting the Manager, Indusrty Partnerships and Employmentto liaise with employers to discuss workforce trends, emerging needs, and opportunities for collaborative initiatives that can strengthen the industry, including but not limited to training;
• Participating in cross-functional meetings to support organization-wide program effectiveness;
• Providing training-related input and feedback to inform Assistant Director and Director-level planning and decision-making;
• Collecting and organizing data for program reports and outcome measurements for stakeholders; and
• Identifying opportunities for integrated service delivery that maximizes participant success.

5. Manage training resources and operations by:

• Ensuring efficient allocation of training budget, resources, including facilities, equipment, and materials;
• Monitoring training-related expenses and identifying opportunities for cost optimization;
• Collaborating with the Manager, Program Delivery for the selection and procurement of training materials, equipment, and resources;
• Ensuring compliance with relevant regulations, standards, and organizational policies;
• Managing relationships with external training providers, consultants, and subject matter experts; and
• Escalating and responding to unexpected disruptions or challenges in training delivery, in coordination with senior leadership.

Required Skills & Experience

• Experience in training management and team leadership in adult education or workforce development setting
• Background in hospitality training is an asset, particularly in areas such as food and beverage, bartending, wine and spirits, housekeeping, health & safety, and soft skills
• Experience in workforce development, including soft skills training, resume writing, and job readiness preparation, is highly valued
• Understanding of learning principles and effective training methodologies for diverse learning styles
• Strong operational management skills with ability to coordinate multiple training programs and instructor schedules
• Experience with quality assurance processes for training programs and measuring learning outcomes
• Experience working with underrepresented communities and adapting training for those with varying English proficiency levels, as well as diverse learning styles, educational backgrounds, and lived experiences
• Proficiency with learning management systems, Salesforce, training technologies (e.g., Articulate, Canva, Zoom, Kahoot) and project management platforms
• Familiarity with hospitality industry standards, certifications (including knowledge of WSET, Smart Serve, Food Handlers and other relevant credentials), and workforce needs
• Ability to implement data-informed improvements to training programs based on director-level guidance
• Experience in budget tracking and resource management for training programs
• Knowledge of current equity, diversity, inclusion, and belonging practices to foster an inclusive learning environment

Role Requirements

• This is an in-person position, and this rolehas a significant in-person requirement. It requires attendance at various training sites, employer properties, and other meeting spaces across the Greater Toronto Area).
• This position will requirework occasionally outside of standard business hours. HTA75 programs reflect the needs of the hospitality workforce and its availability for training and support (this position will be required to work some evenings and weekends).

Compensation & Benefits

• This role will receive a competitive annual salary $75,000 - $80,000 (pro-rated through the length of the contract, if applicable)
• Health and dental program for the employee and dependents with 100% of the benefit premium paid by HTA75
• A remote work program which allows you to (at times) work from various locations outside of Ontario and Canada
• Inclusive and supportive paid personal time, sick time, and bereavement policies
• A supportive culture designed to help you develop and grow
• Professional development opportunities to enhance your career

Employment Equity Statement

HTA 75 is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire staff who reflect the diversity of the community we serve. HTA 75 especially invites and welcomes applications from underrepresented communities including:

• Indigenous Peoples (e.g. First Nations, Mtis and Inuit peoples)
• Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; (e.g. Black and racialized communities, immigrant communities, etc.)
• Persons with visible and/or invisible (physical and/or mental) disabilities;
• Persons who identify as women; and
• Persons of marginalized sexual orientations, gender identities, and gender expressions. (e.g. Two Spirit and LGBTQIA+)

HTA 75 is committed to providing accommodation throughout the recruitment and selection process, based on any human rights protected grounds. If you require accommodation, please notify us in advance and we will work with you to meet your needs.