WORK SCHEDULE:

The successful applicant will have a regular schedule of 7 AM to 4 PM Monday through Friday. Additional hours are required as operations dictate. Participation in after-hours and weekend call backs program (which are paid at a premium rate) is required.

Access to reliable transportation is required.

If you can solve problems, prioritize tasks, enjoy interacting with the public, and aren't afraid to work outdoors when required, than this could be the right position for you.

JOB DESCRIPTION:

OPERATIONS:

• Take ownership and leadership of the overall parking operations for the location, while abiding by the standards and norms of Indigo.
• Oversee the daily operations of all aspects of the parking lot.
• Patrol and inspect the parking area daily to verify that equipment and lighting function properly, that cars circulate without problems, that there is a sufficient quantity of supplies necessary to the proper functioning of the parking lot.
• Completing minor equipment repairs as required, and minimizing any downtime to parking operation.
• Clean all parking equipment and signage regularly.
• Enforce parking policies.
• Timely collection of monthly parking fees.
• Actively identify and correct any inefficiencies in the parking operation.
• Provide assistance in person and remotely to customers in the use of the automated parking equipment, recognizing and respecting the individual needs of each customer.
• Provide direction and coaching to location staff.
• Assign work and direct activities of location staff.

ADMINISTRATION:

• Prepare and remit parking statistics and/or reports.
• Ensure parking revenues are counted, collected and deposited by location staff.
• Contracting outside service providers as required (line painting, major equipment repairs, etc).
• Data entry.
• Use of billing software, parking software, and Word Suite.
• Manage new hire onboarding program.
• Conducting recruitment and interviews for location staff.

CUSTOMER RELATIONSHIP:

• Build positive relationships with customers and clients.
• Note the nature of complaints received by customers, and actively help develop and suggest solutions.
• Communicate written and verbally with customers and clients in English.

REQUIREMENTS:

• High school diploma or equivalent.
• High level of interpersonal skills, including poise and diplomacy.
• Good communication skills, both verbally and written.
• Strong work ethic and commitment to customer service.
• Ability to work with little supervision.
• Ability to work in an outdoor environment.
• Ability to lift up to 30lbs.
• Ability to use basic hand tools and power tools for making repairs.

Employment is conditional on successfully passing a criminal record check.