Visionpool Business Services is hiring a Network Support Analyst who provides for the day-to-day administration, management, and support of the site/plant LAN/WAN infrastructure. This opportunity is located onsite in Regina, SK.
RESPONSIBILITIES

• Operate, maintain support the site/plant LAN/WAN infrastructure and associated LAN/WAN service objects and the LAN drops/access points for Local Network connected “end user” devices such as desktop, printers, multifunction printer, plotters, scanners, Wireless nodes, mobile devices, as per defined service levels.
• Implements software patches, upgrades, or refreshes to hardware or software upgrades or patches.
• Plan Network changes with third party vendors
• Single point accountability for coordinating the response and restoration to site LAN/WAN service requests and resolution of performance issues.
• Monitoring, gathering, and logging key system metrics for network connections and devices related to availability, latency, utilization, and memory usage using TCP/IP tools and standards =
• Maintain network software level at current versions release n-1 of the current vendor releases.
• Provide access to the internet through local and one or more internet service providers.
• Provide Multi-Homed, Highly Available Internet Connectivity service.
• Configure the switches and Virtual Local Area Networks for allocated Internet connectivity.
• Follow ITIL disciplines to execute incident and problem management processes.
• Incidents from the Service Desk are processed according to defined SLUs within the trouble ticket system.
• Work with other support teams to provide a resolution to incidents.
• Respond to security incidents triggered through firewall monitoring, IDS or CIRT (Computer Incident Response Team).
• Escalation of problem/incidents
• Implement and manage IMAC's to site LAN/WAN services, as per T&S service request processManage LAN/WAN asset Installation, Moves Adds and Changes
• Provisioning LAN access connections for work crews in special trailers and other provisional set ups.
• Creation of LAN extensions to buildings within a site/campus.
• Follow ITIL disciplines to execute changes.
• Maintain a topology map of all critical LAN/WAN equipment and circuits. The topology is managed as part of network change control
• Use of asset management tool (SAP) and processes to track (add, move, remove) all network equipment and circuits throughout the province.
• Ensure that the network security complies with Security policies and standards including the following and adapt to required changes over time
• Implement a physically secure environment and controlled physical access to rooms containing site LAN/WAN equipment.
• ▪ Continue to provide a physically secure environment and controlled physical access to LAN/WAN network service objects such as switches, firewalls, and routers, as per Security requirements.
• ▪ Implement the network security and access security practices, including firewall rules and intrusion detection to the site LAN/WAN service =
• Respond to service requests for resolving performance issues with the site's end user devices and the overall site LAN/WAN service.
• Manage agreements with 3rd parties to meet service level performance standards.
• Review and manage usage of 3rd party services or maintenance agreements.
• Resolve and restore any performance issues e.g., LAN drops, subnets or overall, LAN/WAN performance.
• Report on utilization trends and identify any potential capacity issues and recommend plans for improvement.
• Provide ad-hoc reports, as requested by T&S or other business units.
• Identify potential areas as” early warning” alerts on capacity/capability limits for this service.
• Capture and report critical network metrics such as availability, latency, utilization, and memory usage, which are measured and collected at periodic intervals.
• Develop an annual asset refresh plan for LAN/WAN assets.
• Implement the refresh program/plan for the LAN/WAN service assets, as per a mutually agreed schedule with Asset Management and T&S Management.
• Perform testing and commissioning on base design as driven by “base” operational/maintenance changes i.e., enhancements, refreshes, service patches, hardware replacements, configuration changes etc.
• Perform testing and commissioning on base design as driven by new project deliverables requiring testing integration and commissioning.
• Network components of DR tests are planned and executed on a regular basis.
• Plan for network recovery activities with third-party vendors.

QUALIFICATIONS & EXPERIENCE:

• Minimum 5 years Network Analyst experience
• Demonstrated Cisco experience
• Cisco related certifications (CCNA, CCNP, CCSP)
• Cisco/Tandberg related certifications (TCAP, TCEP)
• Demonstrated record of continuous improvement