Role Overview

Reporting to the Assistant Manager, Lending Administration the Lending Administrator (“Administrator”) works as part of a team responsible for providing loan administration support to the Advice & Service Delivery teams. The Administrator contributes positively to the department by completing the various functions related to processing mortgage, loan and line of credits, including set-up and funding, internal risk controls, account maintenance, and branch support relating to lending facilities.

KEY ACCOUNTABILITIES

• Responsible for providing administrative support to the Advice & Service Delivery teams, including managing follow-up requirements for credit files, collateral registration & discharges, set-up and maintenance of payments, processing & preparing renewals, etc.
• Responsible for resolving routine problems to ensure the needs of the members, staff and the Credit Union are met.
• Responsible and accountable for providing quality service to the branch teams and borrowing members.
• Responsible for adhering to all Credit Union policies and procedures, ensuring appropriate internal control procedures are followed and reporting on all required procedures.
• Responsible and accountable for staying abreast of all functional processes and procedures in order to facilitate quality and seamless delivery of sales and service to members.
• Responsible for assisting in the management of credit files through their life-cycle efficiently, accurately, and safeguarding the credit union from undue risk.
• Responsible for contributing to the overall department objectives and actively participating in team efforts to meet service standard commitments and improve efficiencies, including but not limited to participation in Kaizens and other departmental initiatives.
• Responsible for demonstrating support for workplace-diversity and respectful workplace initiatives.
• Understands, respects, and supports ACU's commitment to corporate social responsibility.
• Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties.
• Responsible to work towards the achievement of meeting standard service agreements to drive a positive member experience
• Complete accurate and efficient administration on both commercial and consumer lending transactions, including but not limited to:
  • Act as a liaison with lawyers on both the preparation of solicitor instructions and ensuring the receipt of required collateral documentation.
  • Management of member property tax accounts including payment to appropriate organizations within established deadlines.
  • Complete funding of various credit facilities upon confirmation the necessary policies and procedures have been met; along with post-verification of credit files to confirm accuracy and file completeness
  • Performing routine verifications and review of banking system generated reports according to established Credit Union guidelines, and identify and initiate action required.
  • Daily and monthly monitoring and reconciliation of lending related internal accounts and GLs, such as appraisals, CAFT, etc.
  • Registering collateral security: personal property registries and land title offices within legislative standards to perfect security.
  • Ensure related tasks are completed as required including but not limited to: CAFT, allotment, property tax account set-ups, etc.
  • Ensure processing of maintenance transaction requests are completed accurately and timely as requested by sales team.
  • Production of Mortgage Renewal documents, distribution to members and posting of new terms.
  • Monitoring monthly Personal Property Registry collateral security expiries and ensuring extensions are processed within deadlines.
  • Conduct searches, as required, and complete follow-up relating to file perfection and fire insurance renewals.
  • Maintain filing systems, both paper and electronic.

QUALIFICATIONS

Education and experience

This position requires a minimum grade 12 diploma plus a minimum of two years of relevant experience, preferably in a financial institution or office environment. Higher education relating to business administration, or a related field would be considered an asset.

Key Occupational Skills

• Strong analytical and decision making skills
• Problem-solving capabilities
• Proficient in the Microsoft Office suite of products, including Excel, Word and PowerPoint and working knowledge of credit union banking system
• Support and service skills
• Credit administration skills
• Knowledge of Credit Union philosophy and principles, legislation, regulations, policies and procedures
  

Please Note: This is a term Position for 12 months. When the term employment is completed, the successful candidate will return to their previous permanent position. The successful candidate will be required to work out of St. Anne's office located at 540 St Anne's St.

If you are interested in applying for this position, please submit your application by Monday, May 19, 2025 at 4pm CST.

We thank everyone who applies but only candidates selected for an interview will be contacted.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.