Canlan Sports is the largest private sector operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers' need for service excellence and are committed to it.

Job Summary

The Sales Coordinator is an inside sale professional who is passionate about selling the sports and recreational experience with a truly differentiated competitive advantage. They are primarily responsible for uncovering additional sport surface sales and booking opportunity through effective managing the complex surface flow including contracts, spot rentals, public programs, third-party tournaments, birthday parties and corporate events.

This role supports the entire sales and community outreach process; from bringing awareness and promoting the complex's products and services, to the introduction of the complex to the prospect, to maintaining ongoing communication throughout the ‘life-cycle' of the customer.

AccountabilitiesBusiness Goals, Ongoing Planning and Work Management

Sales & Revenue Development

• Adhere to and support
  • The Canlan Mission, Vision and Culture Statements
  • Canlan's policies, procedures and best practices
  • The Canlan SPORTS Promise
  • Corporate priorities

• Management and maintenance of the complexes operating systems, pertaining to Ice Contracts and Spot Rentals, Public Programs, Third-party tournaments, ASHL and In-house tournaments
• Administration and execution of all programing including but not limited to the following:
  • Developing and promoting Public programs, including PA Day and Stat Holiday programs
  • Managing the equipment rental program
  • Developing new 3rd party tournaments, spot rentals ice contracts opportunities
  • Developing non-traditional rental opportunities such as commercial shoots, corporate events, etc.
  • Retain all existing Contracts, In-House Tournaments and grow surface sales with targets provided by the Manager, Sales & Customer Care and General Manager
  • Birthday parties and Corporate Events
  • Managing the ice flow in the operating system (ASHL, Ice Contracts, Spot Rentals, Events, etc.)
  • Responsible for all contracts are duly signed (including payment terms)
  • Managing payment plans for Ice contracts and other events
  • Conducting regular competitor analysis of like or similar services
  • Other duties as assigned by the Manager, Sales and/or General Manager
• Under the guidance of and with the Manager, Sale:
  • Assist in the development and execution of a fully integrated direct sales strategy for the complex, ensuring a proactive and aggressive approach to revenue development, through Strategic Sales, and community outreach plans
  • Provide assistance to the General Manager in the creation of the annual sports surface plan maximizing all opportunities for all in-house Products, Community Program Initiative, internal and external tournaments, contract holders and special event initiatives

• Assist in the discovery, development, and relationship-building opportunities within their market through contact, to create new customer revenue opportunities and maximize revenue from existing customers
• Input into the monthly and quarterly review process to analyze the effectiveness of the surface sales plan
• Working regular shifts as the Manager On Duty

Team (Effective Work Group) Development and Customer Focus / Relationship

Customer Focused, Customer Relationships

• Under the leadership and direction of the Sales and Customer Care Manager and General Manager, ensure complex customers experience “best-in-class” experience, customer care and overall satisfaction

Provide assistance in ensuring contract customer relationships at complex level from an initial single point of contact responsibility through ongoing relationship development for the purpose of revenue maximization and long term business sustainability

• Under the leadership of the Sales Manager, be responsible for the creation and execution of in-house tournament initiatives and acts as in house point of contact for all 3rd party events

Decision Making and Results

Manage Financial Accountability and Administrative Requirements

• Under the direction of the Sales Manager, provide assistance in the management of the signed contracts, and accounts receivable process as it relates to the contract sales
• Provide assistance in regular reporting requirements providing complex performance to plan and providing strategic recommendations and/or analysis to meet and exceed plan
• Other duties as assigned by the Sales Manager.

Strategic Relationships and Managing Conflicts

• Under the direction of the Sales Manager provide support and assistance to our League & Program departments, including but not limited to sport surfaces, food & beverage (on a collaborative basis) and sports stores (where applicable) to ensure complex goals are achieved

Abilities, Attributes and Experience

• Post-Secondary school diploma or degree in business, marketing and/or recreation (as asset)
• 1 - 2 years' experience within a sports/recreational environment would be an asset
• Demonstrated experience in closing in a sales environment
• Previous experience in an inside sales environment an asset
• Excellent listening and customer service skills to provide solutions
• Excellent organizational and time management skills
• Excellent written and oral communication, including presentation ability
• Strong follow-up skills and an ability to deal with tact, diplomacy and confidentiality
• Strong working knowledge of MS Office Suite and database management
• Strong working knowledge of the online and social media
• Ability to work independently and in a team environment
• Ability to work a varying work scheduling including weekdays, weekends and varying daily shifts

If you are interested in this role and becoming part of the Canlan team, please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices

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