If you are looking for a SUMMER JOB working with amazing people while helping your community thrive and gain some valuable experience, then we want to hear from you!

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This summer student opportunities are available within the Good Shepherd - Corporate Services - Administration

The IT Support Technician provides prompt technical support for hardware and software issues-including Windows 11-while documenting service requests, assisting with routine maintenance, and communicating effectively with both technical and non-technical users to ensure client satisfaction. The goal is to create value for clients that will help preserve the Good Shepherds reputation and business.

How You Will Make an Impact

• Act as the first point of contact for technical support via phone or email, performing remote troubleshooting and escalating unresolved issues as needed.
• Set up and maintain user accounts, mobile devices, and assist with onboarding using tools like MDM software and Manage Engine.
• Communicate effectively with users, guiding them through problem-solving processes and providing accurate information on IT products and services.
• Document and update service tickets, maintain clean workspaces, and contribute to internal knowledge through support documentation and feedback.
• Collaborate with the team, suggest process improvements, and ensure follow-ups to maintain high-quality support.

What You'll Bring to Our Team

• Current enrolment in (or graduate in 2025) Computer Science Program from an accredited University and/or community college.
• Tech savvy with working knowledge of office automation products, and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues.

• CPR certification or willingness to be certified is also required

• Excellent written and oral communication skills.
• Uphold mission, vision and values with all staff and clients that you may interact with.

• Observe all Good Shepherd health and safety rules.

Hiring Criteria - the following criteria is established by Canada Summer Job:

This temporary full-time position is funded by Service Canada for youth between the ages of 15 to 30 years of age.

• Applicants may be more than 30 years of age at the end of the employment period as long as they were 30 at the beginning of the employment period.
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work according to the relevant provincial or territorial legislation and regulations.
• As per the Summer Canada Jobs Program criteria:
  • International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada.
  • Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible.

Embark on a rewarding journey this summer with Good Shepherd, where you not only enhance your professional skills but also make a meaningful impact in the community. Here, you'll gain hands-on experience in a supportive and dynamic environment, work alongside seasoned professionals, and develop skills that will set you apart in your future career.

Our commitment to your growth and development is matched by our dedication to serving those in need.

Apply today and transform your potential into action, while contributing to a cause that makes a difference every day.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.