Who We Are

Established in 1956, Greater Victoria Housing Society (GVHS) is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving and livable communities.

GVHS is an equal opportunity employer committed to an inclusive, equitable and accessibleenvironment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression or any other basis protected by law. GVHS is a living wage employer.

GVHS acknowledges that it organizes and works on the traditional territories of the Lekwungen peoples, and that the lands historical relationships with the Songhees, Esquimalt and WSNE peoples have existed since time immemorial.

What We Offer

GVHS offers a comprehensive benefits package including competitive wages, 3 weeks vacation to start, generous sick and family responsibility leave, employer matched RRSP, extended health and dental insurance and an Employee Assistance Program.

What You Will Do

Reporting to the Chief Executive Officer (CEO) and the Manager of Tenant and Community Relations (MTCR), the Administrative Assistant Tenant and Community Relations is a primary customer service agent for the Society. Supporting the strategic goal of meeting diverse tenant needs for high-quality, secure, affordable rental housing, the Administrative Assistant Tenant and Community Relations assists and supports the MTCR and the CEO and the Society in reception and administrative duties.

What You Bring

• General practical knowledge of office administration procedures and processes.
• Computer skills including proficient knowledge of Windows, Outlook, calendaring, internet-based programs, social media, word processing, and spreadsheet software.
• Excellent attention to detail in collecting and entering data.
• Ability to manage tasks, time and priorities to handle multiple different issues in a responsive and timely manner.
• Excellent interpersonal and communication skills, including being empathetic to clients and working through situations with others under stress, either in person or on the phone.
• Ability to problem solve with individuals who are under stress, either in person or on the phone.
• Ability to maintain respect, confidentiality, and professionalism with sensitive client information and in all client, departmental, and community interactions.
• Ability to beobjective regarding individuals experiencing hardship.
• Demonstrated ability to be resourceful, to be able to learn and apply details of multiple housing program policies, Tenancy Agreements, and other guidelines.
• Ability to co-operate with other agencies supporting our applicants and tenants.
• Strong critical thinking and conflict resolution skills.
• Ability to evaluate a situation and escalate as required.
• Ability to remain calm and de-escalate stressful situations.
  
• Demonstrated resilience around working with populations experiencing hardship.

Your Working Conditions

• Union Membership: CUPE Local 1978.
• Hours of Work as provided in the Collective Agreement.
  

• Successful completion of a Criminal Record Check.
  
• Office environment Business Casual Dress Code

Compensation: $27.47/hr (35 hour work week) (2024 rate)

This is a union position with CUPE1978

For a complete job description please visit https://greatervichousing.org/about/careers/