Job Title: Recruiter/Customer Service Representative
Location: Brampton, ON (in person)
Pay: $20-23 per hour
Job Type: Full-Time
www.mgrworkforce.com
About Us:
MGR Workforce is a client-focused supplier of on-demand temp workers with unmatched knowledge and experience. We set the standard for quality, professionalism, and superior service as a trusted network of skilled and unskilled workers in North America. We understand what it takes to make sure your staffing needs are fulfilled and will match the right workers with your needs.
Join our dynamic team ! We are a growing company dedicated to delivering exceptional service to our clients. We value teamwork, dedication, and innovation, and we're looking for a motivated Customer Service Representative (CSR) who can also handle recruiting and dispatching duties.
Job Description:
As a CSR with recruiting and dispatching responsibilities, you will play a crucial role in our operations. You will be the first point of contact for our customers, filling clients' requests, providing top-notch service and support. Additionally, you will be responsible for recruiting new team members and ensuring efficient dispatch of our services.
Key Responsibilities:

• Act as the primary point of contact for both job applicants and customers, providing outstanding service and support throughout the recruitment process and beyond.
• Source, screen, and interview candidates to identify individuals who possess the skills and qualities needed to excel within our organization.
• Manage job postings on various platforms and utilize innovative sourcing techniques to attract diverse talent pools.
• Assist with administrative tasks related to recruitment, such as scheduling interviews and conducting background checks.
• Handle customer inquiries, complaints, and feedback with professionalism and efficiency, striving to resolve issues in a timely manner.
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer issues and provide information about our products and services
• Assist in recruiting efforts, including posting job ads, screening candidates, and coordinating interviews
• Dispatch service requests to appropriate team members and ensure timely completion of tasks
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve customer service processes

Qualifications:

• High school diploma or equivalent required; some college coursework preferred
• Proven experience in customer service, recruiting, or dispatching roles
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office and experience with CRM software is a plus
• Ability to work independently and as part of a team
• Reliable and punctual with a strong work ethic

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