Technical Underwriting Coordinator TUC043025

Department: Underwriting

Type of Position: Full Time, 18 Month Contract

Location: Corporate Office, 7th Floor, 5160 Yonge Street, Toronto, ON

Reporting to: Manager, Technical Risk and Underwriting

Work Model: Hybrid flexible work schedule (All remote work must be completed from your home office within the province of Ontario.)

Grade: I

About Tarion

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life's biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario's builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

How We Make a Difference

A home is one of life's biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario's new home buyers and owners with peace of mind that their purchase is safeguarded through the province's new home warranty and protection program.

Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder's warranty and navigate warranty claims with confidence.
If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they're entitled to, and when necessary, steps in to help resolve warranty claims.

About the Role

The Technical Underwriting Coordinator is part of Tarion's Technical Risk & Underwriting team. The team's primary functions include reviewing builder performance, conducting builder interviews and overseeing the Escalating Consequences (Registrar Bulletin 12) to assess risks and formulate recommendations to the Underwriting team. This is related to Tarion's commitment to best understand risk by reviewing and analyzing all aspects of a builder's performance, which would include new builders' experience and skills and existing builder previous warranty performance. The position is part of Tarion's commitment to best understand potential risk and protect consumers. This position will be a coordinator role with administrative duties included.

This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. (All remote work must be completed from your home office within the province of Ontario.)

Responsibilities include:

• Support the Technical Risk & Underwriting team in preparation and preliminary review of builder performance reviews, including:
  • Preparation of analytical reports (excel) for review by pulling, sorting, arranging data
  • Conducting preliminary review of defect types, reserves, claim amounts, conciliation inspections, flags, etc., using various internal platforms
• Coordinate builder interviews by managing and preparing documentation, sort information provided by builders, administrative correspondence with applicants, management of reports and follow-ups
• Coordinate site visits by tracking and scheduling administrative correspondence with builders, management of reports and follow-ups
• Conduct preliminary performance reviews on how builders meet their warranty obligations via the Escalating Consequences (Registrar Bulletin 12) process, includes preparation of letters and coordination of meetings
• Assist with general administration and coordination of information shared with internal stakeholders as needed
• Manage the storage of reports and documentation
• Maintain detailed tracking using Excel to assist in the identification of trends
• Conduct calls to builders related to obtaining feedback, obtaining/verifying information, coordination, etc.
• Schedule and attend on-site meetings with builders, as required

A great candidate for this position will have:

• Minimum Community college diploma (or equivalent) with additional post-secondary courses
• 3-5 years' customer service and administrative skills and/or coordination experience
• Strong communication skills: verbal and written
• Exceptional customer service skills
• Proven ability to meet strict deadlines
• Above average administrative skills and experience in MS office programs e.g., Excel
• Demonstrated ability to balance multiple priorities in a dynamic team environment
• Demonstrated interest in and commitment to continuous learning
• Ability to work cohesively in a team environment and take initiative to work individually when required
• Strong organizational and problem-solving skills
• General Knowledge of the Ontario New Home Warranties Plan Act and Regulations, and Builder Bulletins
• Valid Class G' driver's license and reliable transportation is essential

Why Choose Tarion?

We believe that Tarion's employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.

If you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.

Application Submissions & Deadline:

Please submit a single file with a covering letter and resume with vacancy code TUC043025 by no later than May 16, 2025.