Delivery Fulfilment Specialist

Delivery Fulfilment Specialist

Delivery Fulfilment Specialist

Position Details

Job Location - Chatham Head Office

FT/PT - Full-Time

Direct Reports - 2

Reports to - Operations Manager

Employment Type - Permanent

Compensation Details

Vacation Entitlement - 2 Weeks

Benefit Eligibility - Standard Health Benefits after 3 months of employment

Pension/ RRSP

Position Overview

The Delivery Fulfilment Specialist provides direct support to the warehouse, coordinates the shipping of all hard goods out of the facility and ensures that all products are in good condition and invoiced correctly. With excellent time management and organizational skills they deliver product directly to our customers. They provide excellent customer service and foster a relationship that empowers our customers to enrich their business through excellent inventory management.

Responsibilities

• Deliver customer orders in a timely and professional manner ensuring that each customer receives the correct product that they ordered.
• Operate a delivery van to deliver products to customers.
• Receive incoming product in the warehouse.
• Operate forklift in a safe manner to unload trucks and place materials on pallet racking.
• Process all required paperwork and maintain adequate records for reporting and tracking.
• Examine stocking levels to determine shortages and overages.
• Document daily deliveries and shipments to update inventory.
• Prepare detailed reports on inventory operations, stock levels, and adjustments.
• Performs quarterly inventory counts.
• Process and prepare orders.
• Audit customer inventory.
• Keeping customer's color verification tools, inventory equipment, & mix room to company standards.
• Thoroughly complete the DFS Checklist as required.
• Other responsibilities as assigned to ensure the success of the company.

Other Key Functions

• Provide professional customer support to ensure customer's satisfaction.
• Assist retail associates in the daily retail functions of the company.
• Communicating with customers through various means.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues.
• Providing ideas and insights to continually improve processes and functions of the company.
• Answer phones and address customer needs.

Skills and Knowledge

• A thorough understanding of our inventory management software (Spire).
• Strong interpersonal and communication skills.
• Positive attitude, goal-oriented, proactive problem solver.
• Ability to perform repetitive heavy lifting up to 50 lbs.
• Basic math skills.
• Excellent organization skills and attention to detail.
• Ability to function well in a high-paced work environment and prioritize tasks.
• Basic computer proficiency, including MS Excel, Word, and e-mail.
• Knowledge of shipping and receiving paperwork and documentation procedures

Training Requirements

• WHMIS
• Repair Stack/Skyline
• Spire
• Transportation of dangerous goods.

Working Conditions

• Sitting, standing at a desk, walking in office, and throughout the facility
• Occasional operation of ladder
• Regular lifting and moving of equipment, up to 30 Kg
• Prolonged periods of computer, typing, and mouse use.
• Prolonged periods of driving, up to 300km
• DFS employees are required to work in Customer's Auto Repair facilities and may be subject to dust, dirt, fumes, grease, odour, and uncomfortable climate conditions. Personal Protective Equipment must always be worn and follow the health and safety protocols set out by the Customer's Business and Brown's Auto Supply.
• DFS employees will spend a lot of time driving between service calls and should take extreme precautions to ensure the safety of themselves and Brown's Auto Supply's property and vehicles.
• DFS employees may be asked to work outside normal business hours occasionally.

Education, Certifications, and Experience

Education Level

Minimum Requirement:

Years of Experience:

2 years in a warehouse environment - 2 years in a delivery role

Certification(s)

Drivers License

Valid Ontario Drivers G License

Clean Driver's Abstract

Key Performance Indicators and Measurements

Inventory Management - Conducts accurate monthly inventory counts

Product Delivery - Delivers products on time according to the delivery schedule

Customer Service - Resolves customer concerns promptly

Job Posting – Purchaser

Who we are

Brown's Auto Supply has been helping collision centers with all of their needs for over 50 years. We offer products, training, and full business consultation through our in-house Business Solutions team. We have been family-run for 3 generations and have earned the respect of the industry through the relationships that we have built over that time.

Who are we looking for

We are looking for a Delivery Fulfillment Specialist to join our team! The Delivery Fulfilment Specialist provides direct support to the warehouse, coordinates the shipping of all hard goods out of the facility, and ensures that all products are in good condition and invoiced correctly. With excellent time management and organizational skill,s they deliver products directly to our customers. They provide excellent customer service and foster a relationship that empowers our customers to enrich their business through excellent inventory management.

What you will be doing

• Deliver customer orders in a timely and professional manner, ensuring that each customer receives the correct product that they ordered.
• Operate a delivery van to deliver products to customers.
• Receive incoming product in the warehouse.
• Operate forklift in a safe manner to unload trucks and place materials on pallet racking.
• Process all required paperwork and maintain adequate records for reporting and tracking.
• Examine stocking levels to determine shortages and overages.
• Document daily deliveries and shipments to update inventory.
• Prepare detailed reports on inventory operations, stock levels, and adjustments.
• Performs quarterly inventory counts.
• Process orders, forms, applications, and requests.
• Other responsibilities as assigned to ensure the success of the company.

Your skills and experience

• A thorough understanding of our inventory management software (Spire) and the ability to use the information given to make decisions.
• Strong interpersonal and communication skills.
• Positive attitude, goal-oriented, proactive problem solver.
• Ability to perform repetitive heavy lifting.
• Basic math skills.
• Excellent organization skills and attention to detail.
• Ability to function well in a high-paced work environment and prioritize tasks.
• Basic computer proficiency including MS Excel, Word and e-mail.
• Knowledge of shipping and receiving paperwork and documentation procedure.

Working at Brown's Auto Supply could be a great opportunity for several reasons:

1. Strong Team Culture: Brown's Auto Supply emphasizes the importance of its team, recognizing that people are the key to success. They pride themselves on excellent customer service and a supportive work environment.

2. Long-standing Reputation: With over 60 years in the industry, Brown's Auto Supply has built a solid reputation for reliability and dedication. Being part of a well-established company can provide job security and a sense of pride.

3. Career Growth: They offer various career opportunities, including roles in business development, customer service, and technical support. This can be a great place to grow your skills and advance your career.

4. Comprehensive Benefits: Brown's Auto Supply provides a range of benefits, including health and safety equipment, on-site training, and business audits to help employees and clients maximize their potential.

5. Client-Oriented Approach: The company is known for being client-oriented, independent, and results-driven, which can be rewarding if you enjoy working in a dynamic and customer-focused environment.

Accommodations

Accommodations are available on request for candidates taking part in the selection process, if you require a specific accommodation, please let us know.