Assistant Branch Manager

The Assistant Branch Manager supports the Branch Manager in ensuring efficient branch operations, promoting procedural and safety compliance, and maintaining high standards of customer service. While not a direct supervisor, the ABM leads by example, supports employees with operational needs, and acts as a key resource to maintain smooth daily operations.

Responsibilities

• Assist the Branch Manager in developing and maintaining procedures to drive operational efficiency and accuracy.
• Monitor daily branch operations to ensure orders are prepared and shipped accurately and on time.
• Support the implementation of corporate, regional, and branch initiatives, act as a positive advocate for change.
• Foster strong relationships with clients, customers, distributors, vendors, and internal stakeholders.
• Respond to and resolve customer complaints, inventory discrepancies, and safety incidents in a professional, solutions-oriented manner.
• Monitor inventory levels through regular cycle counts, inspections, and accurate documentation; address and report issues such as damaged or outdated stock.
• Support annual inventory counts by coordinating teams and ensuring processes are followed.
• Assist in creating and maintaining employee work schedules and shift coverage, adapting as operational needs change.
• Provide training, mentorship, and coaching to employees to support a positive and productive workplace culture.
• Collaborate across departments to promote efficient processes and a customer-centric approach.
• Serve as a point of contact for outside sales representatives, assisting in resolving operational requests and inquiries.
• Perform operational duties as needed, including dispatch, warehouse, sales support, and customer service.
• Actively promote a safety-first environment; report and escalate hazards and incidents as required.
• Participate in recruitment and onboarding activities to support branch staffing needs.
• Other duties as assigned.

Requirements

• Minimum 3 years of industry-related experience in building materials, distribution, logistics, or inventory management.
• Experience in a team-supportive or operational role; previous leadership support or coaching experience is considered an asset but not required.
• Forklift and/or heavy-duty equipment experience required; valid forklift license is an asset.
• Valid driver's license and willingness to travel locally as needed.
• Post-secondary education in business, logistics, or supply chain management is an asset.
• Proficient in Microsoft Office (Excel, Word, Outlook) and experience with inventory management systems.
• Strong verbal and written communication skills.
• Ability to adapt, prioritize tasks, make decisions, and exercise sound judgment in a dynamic environment.
• Physical ability to meet job demands: lifting (up to 75 lbs), bending, standing, walking, and driving.
• Positive attitude with the ability to support and motivate team members through coaching and collaboration.
• Safety-conscious, proactive, and attentive to hazard prevention.

The Offer

• Competitive salary
• Flexible Benefit options
• Paid sick time
• Short- and long-term disability coverage
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:
https://www.convoy-supply.com/careers/overview

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