We are seeking a Medical Clinic Receptionistwho will provide excellent, welcoming, efficient and professional receptionist, client referral support, and assisting with health-specific administrative needs in the Evergreen Health Centre. The incumbent will work an 8 week contract of 30 hours per week with expectation to be flexible as needed. The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering community members towards their goals, and administrative support in a health care context.

Please note that this job opening is for Canada Summer Jobs applicants only, who must meet the participant requirements under the Canada Summer Jobs Agreement with the Employment and Social Development Canada as outlined:

• between 15 and 30 years of age (inclusive) at the start of employment;
• a Canadian citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act and;
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Responsibilities:

• Greet and welcome clients, students, volunteers and guests
• Ensure reception and waiting areas are clean, organized, and presentable
• Promote and ensure a safe space for clients, volunteers, staff, students and guests
• Reception duties including answering, screening, and forwarding phone calls, faxing, and managing email correspondence and courier/mail deliveries
• Register new clients and update contact information for returning ones
• Process intake forms, consent forms, service agreements and creating new client accounts on the appropriate database
• Providing general administrative support, including filing, copying, and data entry
• Schedule appointments and provide appointment reminders and confirmations
• Answer client inquiries and record stats as per clinic procedures
• Connect client to internal and external resources as needed
• Coordinate and confirm daily appointment schedules for health care providers via email
• Communicate changes to schedules promptly with clients, volunteers and staff
• Assist volunteers with basic tech support and contacting IT for assistance as needed
• Prepare clinical rooms, equipment, electronic devices for health care providers prior to opening
• Adhere to and comply with infection control protocols
• Disinfect all surface areas throughout the day and as required
• Coordinate laboratory specimen pick-ups as needed
• Ensure and maintain strict adherence to privacy and confidentiality policies in accordance to the Personal Health Information Protection Act
• Organizing and maintaining patient files, both physical and digital, ensuring accurate and up-to-date information is readily available to healthcare providers
• Ensure accurate data entry and record keeping in various databases including Google sheets, Paradigm, CHR and OSCAR electronic medical records
• Manage all electronic medical record correspondence (ie. Inbox, referrals, etc.)
• Respond to emergency situations in accordance with clinic and/or YSM policies and procedures
• Duty to report all safety and/or security incidences both physical and electronic to management in a timely manner

Qualifications:

• Educational training or experience working in a health care facility
• Medical office administration experience preferred
• Experience or strong interest in working with vulnerable populations
• Excellent telephone etiquette and customer service skills
• Proficient in English (mandatory)
• Excellent oral and written communication skills (mandatory)
• Ability to speak other languages an asset
• Strong interpersonal and conflict resolution skills
• Ability to work independently and as part of a team
• Ability to stay composed and work well under pressure
• Ability to manage and prioritize competing demands
• Compassionate, reliable, adaptable, self-motivated, and innovative
• Willingness to learn and be coached
• Excellent working knowledge and experience with MS Office software, Google functionality, EMRs and other databases
• Experience working in a multicultural, multi-faith setting, and those with multiple challenges
• Awareness and understanding of patient privacy and confidentially with working knowledge of Personal Health Information Protection Act
• Training in crisis prevention intervention and knowledge of trauma-informed care an asset
• Valid CPR First Aid
• A vulnerable sector police check is required

Deadline for Applications: Available until filled

Targeted Start Date:May 12, 2025

While we appreciate all responses, only candidates under consideration will be contacted.

Please note that YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include screening and shortlisting, assessment and selection.

Date Posted: April 30, 2025