Our Client

With an emphasis on quality and tradition, our Client has been sharing their gourmet family recipes with thedowntown Calgaryarea for nearly 50 years. Offering the unique combination of a high-end Italian restaurant, a wood-fired pizzeria, and a small marketplace where you can still purchase their famous family sauce, this business has truly redefined the culinary scene in Calgary's Beltline.

• Base salary of $60k - $75k, depending on experience
• Bi-Weekly Tip-Out Program (taxable income)
• Comprehensive Benefits Plan, fully covered by Employer
• Cell phone allowance
• A fun, family-oriented work environment in a luxury setting
• Transit-accessible location near the downtown core with employee parking close by
• Ample opportunity for growth and advancement

The Opportunity

TheRestaurant Managerwill be crucial to the continued growth of this well-established gourmet Italian restaurant. Reporting directly to the General Manager, the successful candidate will be a tenacious leader within the culinary industry and possess a true passion for quality, customer service and carrying on our Client's tradition of excellence.
This position would be an ideal fit for an experienced FOH Manager who thrives in a fast-paced environment, skilled at managing a diverse group of seasoned hospitality professionals. If you are passionate about working shoulder to shoulder with your team to deliver an exceptional guest experience, we encourage you to apply!

Required Experience and Qualifications

• 5+ years of experience in front-of-house (FOH)Management, preferably within a high-end restaurant environment
• Demonstrated Wine knowledge, WSET would be preferable, but not required
• Post-secondary education in Business Administration, Hospitality or Culinary would be considered a significantasset
• Full proficiency in MicrosoftOffice Suite
• Confident with restaurant technology (POS/CRM/digital/online reservation systems and DoorDash)
• Proven ability to multitask and make smart, fast decisions
• Strong teamwork, leadership, and communication skills
• Comfortable working in a fast-paced, high-pressure environment
• Complete fluency in the English language; both written and verbal

Responsibilities of the Position

CUSTOMER SERVICE

• Maintain an active presence on the floor during each service to maximize efficiencies and promote an exceptional customer experience while maximizing capacity
• Positively represent the brand through the creation of a warm, inviting environment for both customers and staff alike
• Establishrapport with customers during service to not only build the brand but foster repeat business
• Address any customer concerns that may arise during service in a timely, professional manner

HUMAN RESOURCES

• Actively participate in the hiring process for FOH staff
• Ensure service staff are adequately trained on all restaurant information; including policies, procedures, and menu
• Inspire, coach, and mentor junior team members
• Build and maintain professional relationships at all levels within the team
• Facilitate team meetings at the beginning of each service to set goals and priorities for the day
• Evaluate performance on the fly; providing constructive feedback, accountability, and discipline, as required
• Fair delegation of duties throughout service to ensure dining room cleanliness is maintained at all times

OPERATIONS & ADMINISTRATION

• Active participation in the growth of the business through regular assessment of policies and procedures; offering recommendations on needed improvements as they are identified
• Problem Solving: Make smart decisions based on what is best for the customer and the brand
• Create FOH schedules, ensuring close attention is paid to budgets, staff availability, and special events
• Make staff cuts during service, when required, to ensure daily labour percentages are in line
• Weekly payroll sheet review
• Facilitate weekly orders for FOH supplies, includingwine/liquor, bar supplies, menus, placements,paper products, flatware, dinnerware, glassware, etc.
• Participate in weekly, monthly and annual inventory counts; tracking all information in Excel.