The Student Services Manager leads the delivery of high-quality support services for both prospective and current students. This role combines student welfare, local sales and admissions, operations, and accommodation management to ensure an excellent student experience. The below responsibilities are a summary of the role. Full job description will be provided during the interview process if selected.

Key Responsibilities:

• Customer Service & Sales
• Support student recruitment through walk-ins, re-enrolments, and agent communication
• Plan and deliver engaging events and student activities
• Collaborate with internal teams to meet service and sales targets

Student Welfare

• Oversee student wellbeing, including safeguarding and U18 care
• Serve as main point of contact for student issues and emergency support
• Maintain a respectful, safe, and vibrant school culture

Accommodation Management

• Manage host family and residence bookings
• Address student housing issues and maintain high occupancy levels
• Coordinate with Sales and Admissions to forecast accommodation needs

Operations & Compliance

• Ensure smooth delivery of group bookings and student services
• Maintain accurate student records and ensure compliance with health & safety standards
• Prepare reports and materials for Languages Canada audits
• Support accreditation requirements and continuous quality improvement

Team Management

• Oversee the student services team members - Activity Coordinator, Accommodation Officer, and any other team members added to the team.
  

Knowledge, Qualification and Experience

Required

• Post-secondary education in Business, Education, Hospitality, International Relations, or a related field.
• Minimum of 23 years of experience in student services, customer service, education management, or a similar role.
• Strong understanding of student support services, including welfare, accommodation, visa advising (where appropriate), and activities programming.
• Proven experience in delivering exceptional customer service and achieving high levels of client satisfaction.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Outstanding verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to work both independently and collaboratively within a team environment.
• Proficient in Microsoft Office Suite and CRM systems or other student management systems.

Preferred

• Experience working with international students or in a multicultural environment.
• Familiarity with sales and admissions processes within an educational institution.
• Knowledge of local regulatory requirements for international students (e.g., visa compliance).
• Event planning and student engagement experience.
• Fluency in a second language is considered an asset.

Skills and Attributes

• Commitment to personal and professional development
• Creative lesson content and design
• Aptitude and enthusiasm for use of technology in learning
• Working knowledge of Microsoft Office
• Customer focussed customers include students, agents, and all colleagues
• Resilient with a flexible, can-do approach to work
• Willingness to help, collaborative and be a team player
• Ability to build rapport and engage with a diverse range of people

What we offer:

• Competitive remuneration package based on qualifications & experience.
  
• Private Medical Plan
• Training & development programs.
• Opportunities for career growth within a global organization.
• Access to our wide portfolio of courses offered for free or on discounted rates.
• People centric, inclusive culture with regular wellbeing and social activities.
• Extra days off based on the length of service.
• Doing good day. (1 paid day off per year for volunteering activities)
• Regular online networking and cross-departmental meetings with the Bayswater team globally.

Bayswater Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bayswater Education Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.