Job Description:
Responsibilities:
Strategic Implementation Leadership:

• Develop and execute the comprehensive implementation strategy for all Data, CX and Technology workstreams, ensuring alignment with enterprise technology standards and organizational objectives.
• Lead the end-to-end project lifecycle for each technical workstream, from inception through deployment and transition to operations, following established methodologies and frameworks.
• Define and maintain project governance structures, ensuring effective decision-making and risk management throughout the implementation.
• Coordinate interdependencies between technical workstreams, ensuring alignment with overall program timelines and objectives.
• Collaborate with the Technical Product Manager to ensure project delivery aligns with the product roadmap, user needs, and long-term digital strategy.

Stakeholder Management and Communication:

• Represent Tech, CX and Data workstreams as part of broader DPS governance.
• Build and maintain strong relationships with executive leadership across client, with the selected vendor for DPS, MTO, and Government partners, providing regular updates on technical progress, risks, and mitigation strategies.
• Facilitate cross-functional collaboration between technical teams, business units, and external partners to ensure comprehensive requirements gathering and solution alignment.
• Develop and execute strategic communication plans to ensure stakeholder engagement and buy-in throughout the implementation journey.
• Translate complex technical concepts into business terms that resonate with executive stakeholders.
• Partner with the Technical Product Manager to facilitate ongoing communication between technical teams, business stakeholders, and users, ensuring shared understanding and transparency of progress and priorities.

Technical Planning and Execution:

• Oversee the technical architecture and integration planning for enterprise components including Identity Access Management (IAM), SO Data and Analytics Platform (SODAP), and API Integration Hub.
• Coordinate with IT teams, MTO technical staff, and vendors to establish robust testing, deployment, and support frameworks.
• Drive the development of technical documentation, standard operating procedures, and training materials.
• Ensure all technical implementations align with client's enterprise architecture standards and technology governance requirements.

Vendor and Resource Management:

• Manage relationships with DPS vendors and implementation partners, ensuring deliverables meet quality standards and organizational requirements.
• Oversee resource allocation and capacity planning across technical workstreams.
• Monitor and control project budgets, ensuring optimal utilization of resources and alignment with financial parameters.
• Provide technical oversight in the RFB evaluation process and vendor selection activities.

Change Management and Training:

• Develop and implement comprehensive change management strategies to ensure successful adoption of the DPS platform.
• Oversee the development and delivery of training programs for technical staff and system administrators.
• Establish feedback mechanisms to measure adoption rates and user satisfaction, implementing improvements as needed.
• Coordinate knowledge transfer activities to ensure long-term sustainability of the solution.

Quality Assurance and Risk Management:

• Implement robust quality assurance processes throughout the project lifecycle.
• Develop and maintain risk management frameworks specific to technical workstreams, including identification, assessment, and mitigation strategies.
• Ensure compliance with regulatory requirements and enterprise technology standards.
• Coordinate security and privacy workstreams including penetration testing, threat risk assessment and privacy impact assessments.

Performance Monitoring and Optimization:

• Establish key performance indicators (KPIs) to measure technical project success and system effectiveness.
• Regular monitoring and reporting on project metrics, making data-driven decisions for continuous improvement.
• Lead post-implementation reviews and optimization initiatives.
• Benchmark project management performance continuously to identify potential improvements.
• Measure and communicate business benefits realized through technical deliverables, tying technical progress to organizational priorities and public sector outcomes.
• Digital Procurement Solution Implementation.
• Comprehensive implementation strategy and project plan for all technical workstreams.
• Detailed architecture documentation and technical specifications.
• Integration framework for MTO systems and enterprise components.
• System deployment and transition documentation.

OTP and Data Migration:

• Data migration strategy and detailed approach documentation.
• Data mapping and transformation specifications.
• Data quality assessment and remediation plan.
• Migration execution plan with testing protocols and verification procedures.
• Data retention compliance documentation.

Analytics and Reporting:

• Reporting requirements and analytics capabilities documentation.
• Data model and warehouse design specifications.
• Dashboard and visualization framework.
• Self-service reporting implementation plan.
• Analytics performance metrics and optimization strategy.

Integration Strategy and Implementation:

• Enterprise integration architecture documentation.
• API management framework and standards.
• Integration hub implementation specifications.
• Interface control documents for all system integrations.
• Integration testing strategy and execution plan.

MTO/RAQs Implementation:

• MTO requirements documentation and gap analysis.
• RAQs integration specifications and architecture.
• Construction and engineering procurement workflow implementation plan.
• Technical transition plan from legacy RAQs to DPS.
• Performance validation and acceptance criteria documentation.

Identity and Access Management:

• IAM strategy and architecture documentation for DPS.
• Role-based access control (RBAC) framework and matrix.
• Single sign-on (SSO) implementation specifications.
• User provisioning/de-provisioning workflows.
• IAM security controls and compliance documentation.

Cyber and Privacy:

• Security architecture and controls documentation.
• Privacy impact assessment (PIA) and mitigation plan.
• Penetration testing strategy and execution plan.
• Security incident response procedures.
• Compliance documentation for security and privacy requirements.

Technology Governance:

• Technology governance framework and procedures.
• Corporate ARB submission documentation and response plans.
• Technical review board (TRB) documentation and procedures.
• Technology standards compliance assessments.
• IT governance metrics and reporting dashboard.
• Cross-Workstream Deliverables.

Project Management Artifacts:

• Detailed project plans for each technical workstream.
• Resource allocation and capacity plans across workstreams.
• Risk and issue logs with mitigation strategies.
• Status reports and executive dashboards.
• Change management and communication plans.

Financial Management:

• Project budgets and forecasts by workstream.
• Cost tracking and variance analysis reports.
• Vendor deliverables tracking and performance management.
• Value realization assessment and reporting.

Quality Assurance:

• Quality management plan for technical implementation.
• Testing strategies and plans for all components.
• User acceptance testing results and validation reports.
• Performance and load testing documentation.
• Post-implementation review reports.

Transition and Knowledge Transfer:

• Operational handover documentation.
• Standard operating procedures for all technical components.
• System administration and maintenance guides.
• Training materials for technical support teams.
• Knowledge transfer plans and execution documentation.