GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.

We are looking for System Administrator to manage and provide technical service delivery to all IT & Managed Services internal and external customers.

This hybrid position requires commuting to our Toronto office three days a week.

• Design, deploy, and maintain IT infrastructure, including servers (physical and virtual), operating systems, and storage solutions for Managed Services clients.
• Ensure server availability, reliability, security and performance through proactive monitoring.
• Plan and execute system updates, including operating system upgrades, maintenance fixes, and vendor patches for Windows environments using BigFix and WSUS.
• Implement, test, and maintain disaster recovery plans and backup strategies to safeguard data and minimize downtime in the event of system failures.
• Lead or contribute to infrastructure projects, from planning and design to implementation and maintenance.
• Maintaining and auditing inventory of installed software, hardware, and components on the IT Asset Management system.
• Maintain detailed documentation of the IT infrastructure, including logical diagrams, server configurations, and security protocols in compliance with industry standards, regulatory requirements, and internal IT policies.
• Generate and maintain compliance reports for patching and system updates as required by clients.
• Support hybrid cloud infrastructure and ensure seamless integration between on-site and cloud-based systems
• Participate in onboarding new Managed Services clients by reviewing current infrastructure and identifying opportunities for standardization or automation.
• Collaborate with third-party vendors and service providers to implement new technologies, troubleshoot issues, and perform upgrades or patches as necessary.
• Evaluate emerging technologies and provide recommendations to enhance the company's growing needs and infrastructure capabilities.
• Respond to and resolve infrastructure-related incidents promptly as per the SLAs
• Identify root causes of recurring issues and implement long-term fixes.
• Support data center and server room operations, ensuring adherence to established processes and procedures.
• Communicate technical information effectively to non-technical operational users
• Provide afterhours support based on the scheduled rotation

• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
• Strong analytical, problem-solving, and troubleshooting skills
• Dedicated team player and enjoys working in a fast-paced team atmosphere with the ability to manage multiple priorities, commitments, and projects
• Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences
• Ability to build and foster strong relationships across the organization and with external partners

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

• Education & Experience: University degree/diploma in Computer Science/Information Technology or an equivalent education program, with 8+ years of relevant IT experience.
• Server and OS Expertise: Strong experience managing Microsoft Windows Server and Linux Server environments in physical and virtual infrastructure.
• Patching & Compliance: In-depth experience with server patching, using WSUS/SCCM/BigFix. Expertise in Microsoft Windows Server, Linux Server, VMware, and file services (DFS, NFS, CIFS).
• Automation Skills: Proficiency with automation languages such as PowerShell or Python
• Active Directory Management: 5+ years of experience managing Active Directory, including users, groups, and Group Policy Objects (GPOs).
• Technical Analysis and Troubleshooting: 5+ years in a Technical Analyst role handling server, storage, and backup environments, with strong troubleshooting skills.
• Backup and Recovery: Proficiency in backup and recovery processes, with experience using Rubrik or Veeam.
• Storage and Networking: Knowledge of SAN/NAS storage technologies and networking protocols such as TCP/IP, DNS, DHCP, and FTP/SFTP.
• Data Centre operations Knowledge: Experience with server deployments, tape handling, copper and fiber cabling in data center environments is beneficial.
• Travel Requirements: Occasional travel to data centers within the Greater Toronto Area.

NICE TO HAVE

• VMware certification, VCP preferred.
• Microsoft Certification related to Windows Server Administration (e.g., MCSA, Windows Server Hybrid Admin Associate) – a plus.
• Knowledge with public cloud platforms
• Experience with ITSM ticketing tool like Service Now or similar tools
• Experience with monitoring tool like Manage Engine /Check_MK/ Nagios