Pay Range: $21hr - $25hr
Responsibilities:
- Work with organizations: Provide expertise, consultative advice, guidance, and coaching to build knowledge and expertise in change management principles, methodologies, and tools.
- Help leaders and teams: Enhance their capabilities to understand how change impacts people, the reasons why people resist change, and how to support people as they transition through change.
- Be an active and visible coach: Support leaders, partners, and stakeholders in their role as change champions.
- Partner and collaborate: Work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants, and leadership to integrate change practices at all levels of the organization.
- Develop and implement strategies: Create change management strategies, plans, and frameworks.
- Lead communication efforts: Develop, implement, and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plans, and resistance management throughout the lifecycle of the project.
- Lead stakeholder management: Identify and analyze key stakeholders, and develop stakeholder engagement strategies.
- Ensure alignment: Align change management activities with participating stakeholders to remove change barriers, smooth the adoption process, and contribute to problem-solving for successful implementation.
- Engage clients and stakeholders: Ensure that clients, partners, and stakeholders are actively engaged in the change, consulted with, and communicated to.
- Articulate the purpose of change: Explain the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization.
- Build consensus: Gain agreement among clients, partners, and stakeholders on specific changes designed to better meet their needs.
- Identify and mitigate risks: Identify potential people-side risks and anticipated points of resistance, and develop plans to mitigate or address concerns.
- Conduct readiness assessments: Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy.
- Track adoption and proficiency: Administer measurement systems to track adoption, utilization, and proficiency of individual changes.
- Sustain benefits: Develop an approach to embed and institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement, and other related practices.
- 7-10 years Change Management Experience.
- Enterprise level change management.
- Relationship management experience.
- Communication and consultation experience skills.
- Change management expertise: Experience and knowledge of change management industry standards, best practices, methodologies, and tools.
- Strategy development: Experience in the development of training, communication, and change management strategies and plans.
- Stakeholder engagement: Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
- Conflict management: Strong conflict management, interpersonal, and communication skills (written and verbal).
- Project management: Experience with project management fundamentals and understanding of the lifecycle of a project.
- Active listening: Excellent active listening skills.
- Analytical abilities: Strong analytical and decision-making abilities.
- Presentation skills: Strong presentation and group facilitation skills.
- Change impact assessment: Experience identifying and assessing change impacts to the organization s business processes and technology solutions to drive business and people adoption.
- Transformational projects: Experience leading medium to large transformational change projects.
- Structured approach: Experience working with project leads to apply a structured change management approach and methodology for the people side change across assigned initiatives.
- Stakeholder analysis: Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change.
- Actionable plans: Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship, and/or other resistance management activities.
- Success metrics: Experience defining and measuring success metrics and monitoring change progress to track adoption, utilization, and proficiency related to changes.
- Experience managing the change management process, and applying change management principles.
- Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation.
- Ability to influence others, at all levels within the organization, and move towards a common goal.
- Change Management: 25%.
- Interpersonal, Influencing and Communications Skills: 25%.
- Project Management Skills: 20%.
- Analyzing/Problem-Solving Skills: 20%.
- Technical Skills: 10%.