Are You Looking For:

• A unique industry that will allow you to let your customer service skills shine?
• A position that offers a base salary AND bonus plan where you can maximize your earning potential?
• A company that treats you like family and makes a positive contribution to your career and community?

If you answered yes to the above questions, Davis Chevrolet Claresholm has the perfect position for you! We are seeking our next great team member to add to our Service Department as a Service Advisor. Reporting to the Service Manager, the Service Advisor is the liaison between the customer and the service technicians. They will work with customers to determine vehicle needs and provide information and guidance during the service experience. Candidates can expect to earn between $48,000 and $55,000 per year.

Why You BELONG at Davis Chevrolet Claresholm:

• We are part of the Davis Auto Group, a stable family-owned business and one of the premier Auto Groups in Alberta
• Competitive compensation plan with a base salary and bonus
• Industry-leading health and dental benefits with life & disability insurance
• Your choice between a health care spending account or wellness account, after 2 years of employment.
• Employer-matched RRSP Plan to assist you in planning for the future!
• We are active within the community and strive to give back to the community in which we live and do business
• Travel reward program so you can get away from work and travel on us!
• Group-wide employee pricing discount program on vehicle purchases, as well as vehicle parts and service
• Supportive and caring leadership with a strong team environment

Essential Job Duties:

• Listen to the customer's description of vehicle symptoms to gather information on the nature of their vehicle's mechanical problem
• Complete walk around inspections and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
• Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
• Obtain the customer's approval for estimates and answer questions and address concerns the customer may have
• Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair
• Support the sales department during volume times and provide coverage for time off
• Other duties as assigned

Characteristics of our Ideal Candidate:

• Exceptional customer service and verbal communication skills to develop relationships to ensure customer loyalty
• Strong written communication skills to accurately detail customer concerns in each work order
• Knowledge of automotive systems and the ability to explain systems and repairs to customers of varying levels of technical understanding is considered an asset
• The capability of working independently, managing your time and workflow and have the ability to work congenially with other team members
• Proven time management and organizational skills with the ability to manage multiple demands
• Valid Driver's License
• Previous experience is an asset but not required as an automotive Service Advisor or similar.