About Us

For over 50 years, the Roy Foss Automotive Group has been a proud cornerstone of the community—built on trust, integrity, and lasting relationships. We're grateful to have earned the loyalty of long-time customers and to continually welcome new ones who value the comfort of a name they can rely on. Our longstanding commitment to service excellence and customer-focused innovation has earned us a reputation as a leader in sales, service, and parts. At the heart of our success is our incredible team—dedicated, passionate individuals who go above and beyond every day.

About the Role

We are seeking an experienced and professional Service Advisor. The ideal candidate has a minimum of 3-5 years' experience in this role. This individual is passionate, professional, has a positive attitude, and shares our obsession with customer service. If this sounds like you, come join our team!

Primary Job Responsibilities

• Handle client service appointments.
• Complete vehicle walk-arounds.
• Write client repair orders and assist with diagnosing service issues.
• Present maintenance schedule recommendations.
• Prepare time and price estimates for service and parts.
• Keep in constant contact with clients, updating them via phone, email and chat.
• Process client payments.
• Schedule future service appointments.
• Support with service and parts initiatives and processes as required.
• Advises customers about necessary service for routine maintenance.
• Confers with customers about inspection results, recommends corrective procedures, and prepares work order for needed repairs.
• Explains the work performed and the repair order charges to the customer.
• Establishes “promised time.” Checks with Tower Operator, if necessary.

What we're looking for:

• High school diploma or general education degree (GED).
• 2- 3 years related experience and/or training; or equivalent combination of education and experience.
• Automotive dealership or similar experience a definite asset.
• Previous experience with General Motors is an asset.
• Valid Driver's License.
• Strong work ethic and hustle to make it happen on a daily basis.
• Willingness to consistently go the extra mile to create extraordinary customer experience.
• Basic computer skills.
• Attention to detail.
• Positive attitude and customer oriented.
• Great in-person and phone customer service skills.

Why work for Roy Foss:

• A great compensation package – unlimited earning potential
• Strong management support
• Comprehensive Health & Dental package
• Professional Team-spirited environment with a supportive service team.
• Strong training program - training support as needed
• Growth potential within our growing automotive organization

Our Culture Sets Us Apart!

We work hard, we achieve results, and we have fun along the way. If you're looking to join a team that values dedication, innovation, and a customer-first approach, we'd love to hear from you!

At Roy Foss Automotive, we're committed to fostering an environment of equal opportunity for everyone. We welcome individuals of all races, colors, religions, genders, gender identities, sexual orientations, national origins, ages, and abilities—as well as all other characteristics protected by law.

We truly value the power of diversity and believe that an inclusive workforce not only strengthens our culture, but also drives innovation and helps us better serve our customers and community.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, promotion, compensation, benefits, and disciplinary actions.