CYNET SYSTEMS -
501 Jobs
Regina , SK
Posted 9 days ago
Job Details:
Full-time
Entry Level
Job Description:
- The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
- This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
- This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.
- Service Desk/Tier 1 experience > 24 months or equivalent support experience.
- Comfortable with a variety of basic software solutions.
- Good communication, time management.
- Demonstrated ability and willingness to learn new tools.
- Dependable and reliable.
- Familiarity with updating and using a knowledge base.
- General knowledge of computer systems, analysis techniques, and ITIL processes.
- Bilingual, ITIL V3/4, KCS, M365.
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