We are looking for an experienced Customer Success Team Lead to lead a Team responsible for driving long-term client relationships and expanding post-sale value.This is an excellent opportunity for a hands-on leader who thrives in fast-paced environments, enjoys mentoring others, and is passionate about delivering an exceptional customer experience.

AbouttheRole

In this role, youll oversee a team managing SMB and key mid-market and enterprise accounts. Youll coach Customer Success Specialists to deepen client engagement, ensure smooth renewals, and identify opportunities for growth.Youll also work closely with leadership and other departments to evolve customer strategy, operations, and outcomes.

WhatYoullDo

• Lead and grow a team of Customer Success Specialists supporting SMB and high-value clients
• Establishandrefineprocessestoimproveonboarding,engagement,retention,andexpansion
• Build and execute strategic account plans, acting as a trusted advisor to top clients
• Partner cross-functionally with Sales, Product, and Operations teams to align on customer needs
• Setperformancetargets,trackKPIs,andcontinuouslyimproveteamoutcomes
• Hire,train,anddeveloptalentwhilefosteringacollaborativeandhigh-performanceculture

WhatYouBring

• 5-7 years of experience in customer success, account management, or B2B SaaS sales
• 24yearsofexperiencemanagingormentoringahigh-performingteam
• Proven ability to drive customer outcomes and build long-term client relationships
• Strongstrategicthinking,communication,andproblem-solvingskills
• Comfortoperatinginafast-changingenvironmentwithcompetingpriorities
• Trackrecordofcollaborationacrossdepartmentstosupportcustomersuccess

NicetoHave:

• ExperienceleadingCSteamsatagrowingtechorSaaScompany
• Familiaritywithclientsinoperations-intensiveindustries(e.g.,logistics,services)

WhyThisRole

If you're motivated by growth, leadership, and the opportunity to shape a team that directly impacts business outcomes, this role offers strong career progression and the ability to make a meaningful difference.

JobTypes:Full-time,Permanent

Benefits:

• Dentalcare
• Extendedhealthcare
• Lifeinsurance
• Paidtimeoff

ScheduleandLocation

• MondaytoFriday
• Onsite