WildPlay Training Manager

Who We Are

WildPlay is an entrepreneurial, adventure recreation company with outdoor parks in BC and ON, Canada and New York State looking to expand in current markets and new locations. We offer guests a range of outdoor aerial elements including adventure courses, ziplines, and bungy jumping, as well as ground-based activities and programming.

WildPlay exists to help people be brave enough to change their world.

What Were Looking For

This role is based out of WildPlays Park Services HQ in Victoria, BC. This full-time, year-round management position can be performed remotely with regular time spent at the Victoria office as well as frequent travel to park locations in Canada and NY, USA.

The Training Manager builds and maintains training programs for the operation and guest experience of adventure park elements. These programs ensure consistency of staff knowledge across the park network. This role works collaboratively with subject matter experts to identify core learning objectives and translates these into a learning management system or onsite, in person delivery. Working with local trainers, or developing these people within the network, this role is ultimately responsible for planning, developing, scheduling and delivering quality training at each park and providing coaching and support throughout each season.

Training

• Develop new training programs, refine existing programs to meet evolving requirements, update and modify support materials as required by the Guest Experience Manager
• Provide training resources to park operations and guest services staff and management as required by Experience Manager. Personally deliver training programs as a trainer resource
• Provide virtual and onsite mentorship and guidance to Park Supervisors and Leads
• Assist in developing budgets related to training in standards and introduction of new element equipment
• Negotiate with Park Management for resources in establishing seasonal training schedules that sees park network needs identified and resources/timelines documented
• Develop new programs, refine existing programs, update and modify as required
• Develop program for ongoing mentoring of trainers and take a direct role in site visits and coaching
• Lead the development and integration of new or alternative learning pathways for WildPlay staff and management
• Provide training recommendations to address feedback and performance metrics that indicate quality standards of training not being met

Administration & Helpdesk

• Maintain staff training and certification records
• Ensure development and maintenance of knowledgebase articles relevant to Training programs and other subjects as directed by the Core Services Manager
• Contribute to the Helpdesk service level agreement by resolving assigned tickets in a timely manner

Qualifications, Experience & Skills

Required:

• Minimum 2 years experience working in a training environment
• Proven experience delivering staff training and providing results-oriented mentorship
• Experience using and/or administrating a learning management system
• Ability to stay motivated while working both independently and collaboratively with subject matter experts
• Excellent communication skills, both verbal and written
• Experience with Microsoft 365 and learning management systems.

Nice to Have:

• Formal education in Training and Development, Customer Service, Tourism, Recreation Management or related field
• Experience developing and/or implementing projects
• Working knowledge of the Attractions Industry
• Experience working in a fast-paced environment with seasonal hiring, team building and layoffs

Why Work at WildPlay?

• Be part of a values-based industry leader in adventure recreation
• Flexible paid time off
• Extended health, dental and wellness benefits after 3 months for Canadian employees. US employees receive a health allowance
• Hybrid work environment with travel across NA
• Make an impact within a collaborative, diverse and high-achieving culture

WildPlay believes in the power of diversity and ensures equal opportunity for all applicants.