About Us

Operto Guest Technologies, the world's leading property automation and IoT operating system for vacation rentals, hotels, and serviced apartments, is revolutionizing guest stays and hospitality management. Through technology that connects teams, guests, owners, and smart devices; Operto addresses common friction points to provide fully seamless and personalized stays - creating greater efficiency, guest satisfaction, and more revenue.

We recently completed our Series B raise for $25 million and are excited to continue revolutionizing the hospitality industry!

Job Summary

We are seeking a dynamic Business Analyst to join our team. You will work closely with Product Managers to create and manage epics, user stories, and tasks, ensuring alignment with the product scope and roadmap. Collaborating with engineering, you will develop delivery timelines and provide technical options for solutions. Key responsibilities include facilitating Agile ceremonies, maintaining Jira, and managing backlog grooming with cross-functional teams. You will act as a product advocate, provide technical delivery oversight, ensure clear communication between product and engineering, and monitor team performance. Your expertise in Agile best practices will enhance our processes and drive successful product delivery.

Role Responsibilities

• Work with the Product Managers to create epics, user stories and tasks aligning with the defined scope of the product
• Working with engineering to understand estimated timelines to create a delivery timeline
• Work with stakeholders and cross-functional teams to gather requirements for story writing based off of the product roadmap and direction from the Product Manager
• Work closely with the development team to provide technical options as solutions.
• Collaborate with the development team lead to map out the solution design, which includes data modeling, business logic, and a presentation layer
• Ensure development follows timelines and milestones based on consistent discussion between Product Manager's and Technical leads
• Assist leading backlog grooming meetings with Engineers, UI/UX Designers, and QA team members.
• Work directly with Product Managers to develop and manage the product roadmap and distill it into milestones, releases, epics, user stories, and requirements.
• Act as product advocate with reach across the enterprise - engineering, customer success, and sales teams.
• Provide technical delivery oversight
• Communicate risk and issue with appropriate stakeholders such as the Product Manager
• Provide clarification between product and engineering when questions arise regarding development work or product features
• Manage ticketing of bugs complete with requirements review and surfacing them to the Product Manager for prioritzation
• Have the ability to speak to sprint velocity from the engineering team (IE. Database outage which resulted in a P0, pulling all resources to work on the issue which is why the story points were low)
• Maintain Jira as a source of truth for the engineering team
• Facilitate all Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring effective communication and collaboration among team members.
• Collaborate with Product Managers to prioritize and groom the product backlog, ensuring user stories and tasks are well-defined and aligned with business goals.
• Remove impediments and blockers that hinder the team's progress, working proactively to address challenges and promote a culture of continuous improvement.
• Monitor team performance and metrics, using data-driven insights to identify areas for enhancement and driving actions to optimize team efficiency and delivery.
• Foster a culture of transparency, openness, and trust, encouraging a safe environment for healthy conflict and constructive feedback.
• Provide guidance on Agile best practices, tools, and techniques, helping the team improve their Agile processes over time.
• Collaborate with other Product Analyst's and Agile coaches to share experiences, insights, and best practices across the organization.
• Contribute to the broader Agile community within the company, supporting initiatives to enhance Agile practices and methodologies.

Qualifications

• Bachelor's degree in Business, Computer Science, Design, or a related field. An advanced degree or equivalent experience is a plus.
• 5+ years of experience in business analysis and agile roles, preferably in the tech and hospitality industry.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience working with cross-functional teams, including engineering, design, and marketing.
• Proficiency in using agile tools (e.g., JIRA, Confluence) and data analysis tools (e.g., Google Analytics, Mixpanel).
• Strong skillset in user flow, data and workflow mapping
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to write requirements and user stories.

Technologies we use:

• Atlassian (JIRA/Confluence)
• Figma
• Fullstory
• Google Analytics
• Salesforce
• Google Suite

Why We Love Working Here

• A modern office overlooking the water accessible by transit
• Fully stocked kitchen with complimentary snacks/drinks
• We have a top Health and Dental plan! We work to ensure we have one of the best plans for our team members.
• We're champions of diversity. Our diverse backgrounds, skills, and abilities make us stronger. We work hard to make Operto a place where everyone feels welcome, respected and supported.
• Extended health and dental benefits for yourself and your family
• We have regular team get-togethers, and parties, and we believe in celebrating our wins and having fun

Operto is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability status. We are committed to providing accommodations in all parts of the hiring process. Upon request, we will work with you to meet your needs.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.