Position Overview:
Reporting to the Executive Director, the Clinical Manager will play a vital role in overseeing the implementation and management of new HIV & Hepatitis C (HCV) Clinical Services at the Gilbert Centre. This position is primarily responsible for developing and maintaining high-quality clinical care and support for individuals living with or at risk of HIV and HCV within our community.
About Us:
The Gilbert Centre is a registered, not-for-profit charitable organization incorporated in 1995 in response to the HIV epidemic in Simcoe County and Muskoka Region. The mandate of the Centre has since broadened to not only support people at risk of, living with, and affected by HIV and other sexually transmitted and blood borne infections (STBBIs), but to also support and celebrate the lives of the 2S-LGBTQ+ communities in our regions.
The Gilbert Centre takes a broad, social determinants approach to our work that is based in social justice, health equity and human rights. We seek to engage individuals, families, organizations, institutions and communities as partners and collaborators in the work we undertake. We operate from a value system of harm reduction, sex positivity, queer and trans inclusion, and work towards greater anti-oppressive practices. We hope to see a future that does not criminalize sex work, or narcotics use.
Key Responsibilities:
Clinical Service Management:
- Develop and implement strategies aligned with the goals outlined by the Ministry of Health, with a focus on reducing new HIV and HCV infections and ensuring access to timely treatment and care for individuals diagnosed with HIV and/or HCV.
- Oversee all aspects of the HIV & HCV Clinical Services, including but not limited to program development, staff supervision, budget management, service schedules, funder reports, inventory management, and quality assurance. As needed, identify areas for improvement and implement solutions tailored to the unique needs of our clients.
- Ensure compliance with relevant regulatory requirements, standards of practice, organizational policies and procedures, and adherence to the Collective Bargaining Agreement (CBA) in managing bargaining unit staff.
Policy and Procedure Development:
- Develop and implement policies and procedures specific to HIV/AIDS and hepatitis C care to optimize patient care delivery and ensure compliance with regulatory requirements and best practices.
- Ensure accurate documentation and record-keeping practices within the HIV & HCV Clinical Services in accordance with legal and ethical standards, including adherence to privacy and confidentiality requirements.
Community Engagement and Partnerships:
- Build and maintain partnerships with community organizations, healthcare providers, and other stakeholders to enhance access to clinical services for priority populations.
- Collaborate with relevant partners to develop educational programming and outreach initiatives aimed at increasing awareness and understanding of HIV/AIDS and hepatitis C within the community.
Staff Supervision and Development:
- Provide leadership and guidance to a multidisciplinary team of medical staff, medical administrators, care coordinators, peer workers, community development coordinators and other health professionals within HIV & HCV Clinical Services.
- Support staff professional development through training and development, mentorship, and performance evaluation processes.
- As needed, collaborate with physicians, nurse practitioners, and other healthcare providers to co-develop and implement treatment plans for individuals living with HIV and HCV.
Education & Training:
- Stay informed about industry trends, best practices, and regulatory changes affecting clinical operations, particularly in the fields of HIV/AIDS and hepatitis C care.
- Conduct performance evaluations and provide ongoing training and development opportunities for clinical staff within the HIV & HCV Clinical Services.
Program Evaluation and Reporting:
- Develop and implement evaluation frameworks to assess the impact and effectiveness of clinical services and initiatives, ensuring that services are upholding agency values, addressing community needs, and maintaining all funder reporting requirements.
- Utilize various reporting tools to track and evaluate program activities, outcomes, and impact.
- Prepare relevant reports and recommendations for program improvement and development.
Teamwork & Collaboration
- Engages in professional development, collaboration, networking, and relationship building with relevant campaigns and networks.
- Meets regularly with the HIV & HCV Clinical team and maintains effective working relationships with all members of the department and the broader organization.
- Contributes to the home-like atmosphere of the Gilbert Centre through interacting with participants, Ambassadors, volunteers, and participates in community programming activities when available.
- Collaborates with management and other GC staff on projects and activities that strengthen the Centre's programs and services, including team meetings and organizational events.
- Other administrative and operational duties and responsibilities as required.
Qualifications:
Required:
- Bachelor's or Master's degree in nursing, social work, public health, health promotion, or a related field.
- Minimum of 3-5 years of experience in a clinical management role, preferably in the field of HIV/AIDS or hepatitis C.
- Strong understanding of HIV/AIDS and hepatitis C prevention, treatment, and care, as well as harm reduction principles and practices.
- Excellent communication, leadership, and interpersonal skills.
- Experience working with marginalized and underserved populations.
Preferred:
- Experience working within a unionized environment.
- Proficiency in French (written and verbal) would be an asset.
Compensation:
- $60,000-65,000 salaried at 35 hours / week
- Canada Life Benefits – Health, Dental, Vision, Drugs
- Starting PTO: 3 weeks' Vacation, 3 weeks' Sick, and 1 week Float.
Additional information about the position:
This role is essential for meaningfully engaging and supporting systemically marginalized communities, including people living with HIV, people living with HCV, 2S-LGBTQ+ communities, People Who Use Drugs (PWUD), sex workers, and individuals experiencing homelessness. The Clinical Manager will oversee the department to ensure that these populations receive the necessary support and resources.
As an equal opportunity employer, we value diversity and welcome applicants from all backgrounds and encourage applications from people with all lived or living experiences. Accommodation is available on request for candidates taking part in all aspects of the selection process.