Join Inland Steel Products as a Scale House Operator (Internal Title: Customer Service Representative) and revolutionize the metal recycling industry.

We are looking for someone who understands the importance of taking care of our customers and being a reliable member of a team.

Schedule:

Monday to Friday, 8:00 am to 5:00 pm

We provide a:
- Great, people focused culture

- Supportive, diverse, and inclusive workplace fostering professional growth
- Competitive wage, benefits, and pension package

Position Duties
Customer Service:

• Facilitate the customer experience from start to finish
• Work with the business development Team to help manage customer base
• Handle all customer service-related requests via phone, email, in-person
• Capture, analyze, report on competitive market pricing and service activity
  
• Handle customer payments/transactions in-person

Operations Support:

• Operate state-of-the-art scale office
• Manage scale traffic efficiently while capturing all customer information accurately
• Create scale tickets, enter weights and prices into internal operating system
• Communicate and collaborate with other facilities/team members on key customer focused areas
• Manage all inbound phone calls directly or via transfers to proper department after qualification in a professional and competent manner
• Perform variety of opening and closing duties daily including cash in/out

• Perform housekeeping to ensure work area cleanliness

Qualifications

1. Customer service experience
2. Valid drivers license
   

What it takes to succeed in this position?

• Excellent verbal and written communication skills
• Ability to work in fast-paced environment
• A high level of accountability and integrity
• Knowledge of proper cash handling procedure
• Excellent team player

Please note that due to the high volume of applications we receive, only successful applicants will be contacted.

Apply today to join Inland Steel Products and revolutionize the metal recycling industry.