Who We Are:
At Canco, we're Canadian born and raised. We are an independent chain of gas stations launched in 2016. A bold alternative to big-box retailers, Canco was born from a vision to become a leading gas retailer brand. We purchase directly from major fuel refineries and terminals in Canada to ensure premium products are offered at competitive prices. Proudly local, we put people first and run our business with honesty, integrity, and excellence.
The Role:
We are looking for a motivated and ambitious Junior IT Technician for a critical support role at Canco Head Office who will work within our IT department and report to the Senior IT Technician.
This is a great opportunity to join a growing team from the ground up. There is potential for training, additional opportunities and career growth for the right candidate.
Responsibilities:
- Providing efficient and timely technical support to all users in a hybrid working environment
- Troubleshooting hardware, software, and network issues on laptops, desktops, rugged handheld devices, RFID technologies and tablets, printers, and door access systems.
- Providing support for the installation, operating systems, upgrade and troubleshooting of laptop hardware and software, network peripherals, printers, copiers, phone system, etc.
- Build, maintain and manage the security stance of the organization.
- Handling user account management, password resets, and permissions within the Active Directory.
- Collaborating with the IT team to maintain and enhance cybersecurity measures, including anti-virus, anti-malware, and anti-spam software.
- Resolving client issues prior to escalation to the senior system administrator.
- Ensure accurate documentation for internal processes and resolutions.
- Providing occasional after-hours on-call support as required.
- Performing other IT related tasks as assigned.
What You Bring:
- CompTIA A+, Network+ or Microsoft MCSA certifications, Degree or Diploma in Information Technology or similar education.
- Proficient in MS Endpoint Manager and knowledgeable in MS365 Suite
- 1+ years of experience in IT support or a similar role
- Knowledge in Installing, configuring, operating, maintaining, and troubleshooting Windows 10/11-based computer equipment and software applications.
- Strong communication and interpersonal skills to provide superior customer service.
- Administering and managing Active Directory, DHCP, DNS, GPO, and patch management.
- An understanding of cybersecurity principles and experience with anti-virus, anti-malware, and anti-spam software.
- Proficiency in computer networking
- Excellent problem-solving skills and ability to prioritize and manage multiple tasks effectively.
- Maintain safety standards at all times.
This role is a permanent, full-time position at our Kelowna BC Head Office location.