TekWissen LLC
Toronto, ON
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: System Support Analyst IILocation: Toronto, ON, M6J 1H1 Duration: 6 Months Job Type: Contract Work Type: Remote Job Description:
- Install, configure, and support an organization?s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system.
- Responsible for monitoring network to ensure network availability to all system users.
- Associate degree in computer related field required.
- Bachelor degree in computer science preferred.
- 2 to 4 years experience required.
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to identify, interpret and evaluate system and network requirements.
- Knowledge of computer hardware and software as it related to LAN/WAN.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Perform data backups and disaster recovery operations.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Configure, monitor and maintain email applications or virus protection software.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Perform other duties as assigned.
- Manage end-user device provisioning tasks for various branch and tower activities
- Fulfill provisioning requests for desktop/laptop install, move, add, change, delete (IMACD) activities
- Update backend database and host configurations for end-user devices
- Follow established testing protocols for core business applications and peripherals
- Work with internal and external partners, including on-site technicians, to provide services
- Utilize ServiceNow workflow to manage and assign requests, identify opportunities for improvement
- Provide costing and work effort estimates to various project requests
- Identify and implement automation of select functions
- Simplify and eliminate complexity from existing processes
- Handle escalations and manage customer expectations in a professional manner
- 5-7 years of work experience in IT environment and/or degree in computer science, engineering, information systems, math or business
- Experience with Microsoft Windows desktop platform and associated infrastructure
- Familiarity and troubleshooting desktop platform, network, and application issues
- Thorough understanding of network and domain technologies including DHCP, DNS, Active Directory
- Strong ability to multi-task and prioritize multiple competing deliverables
- Excellent customer service skills
- Good interpersonal skills when interacting with clients and co-workers
- Ability to work in a team environment
- Strong analytical