Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Banquet Server - On Call/Casual

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. Join us at Fairmont Hotel Vancouver for spectacular banquet events and grow your career with us!

Our Culture & Benefits:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• The opportunity to live, work and play across the world through our employee internal transfer programs
• A competitive rate starting at $17.14 per hour (plus gratuities) increasing to $21.43 after 90 shifts and bi-annual increases
• Complimentary meal through our Colleague Dining Program
• Complimentary uniform laundering
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted eCornell courses
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Assist guests regarding all beverage and food menu items in an informative and helpful way
• Serve all food and beverage items for assigned banquet meetings
• Have full knowledge of beverage lists and promotions
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous front of house customer service experience is required
• Must hold valid Serving It Right certification
• Previous point of sale system experience an asset
• Excellent communication and organizational skills
• Fluent in both official languages required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work cohesively with fellow colleagues as a part of a team
• Ability to work flexible schedules (including evenings, weekends and overnights)

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30lbs
• Frequent kneeling, pushing and pulling
• Occasional ascending or descending ladders, stairs and ramps
• Proven ability to carry three entrée plates or more at one time

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS