Position: Service Advisor / Writer

Position Type: Full time, Permanent

Location: Surrey, BC.

Work Schedule: Monday to Friday or 4 on / 3 off

Position Overview

Velocity Truck Centre Canada, formally known as First Truck Centre, is looking for a SERVICE ADVISOR who excels at creating a high-quality customer experience to work in our Surrey, BC. location. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow.

Compensation Plan

• Competitive base wage (D.O.E.)
• Accrued Vacation time
• Company-paid extended health coverage that includes medical, dental, and vision coverage
• Basic life insurance, disability, and wellness programs
• Employer RRSP matching plan
• Employer-paid technical training as required

Primary Job Functions / Responsibilities

• Greet customers, book appointments, write up work orders, and schedule repairs
• Create estimates for work that is required
• Responsible for accurate invoicing
• Sell repairs and services recommended by the technician to customers
• Follow up with customers and keep them updated
• Explain all work performed and charges

Qualifications

• Great customer service both in person and over the phone, verbally and in writing
• Strong organizational skills and attention to detail
• Ability to prioritize multiple tasks at once
• Confidence using computer systems, writing reports, and using scheduling tools
• Experience with schedules and basic accounting procedures
• Self-starter and able to work in a fast-paced, detailed, and process-driven environment
• Previous experience in the automotive or trucking industry is an asset
• Minimum of a High School Diploma is required

Velocity Truck Centres Canada, encompassing First Truck Centre, P&R Truck Centre, Velocity EV provides unparalleled support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing. Our brands include Freightliner, Western Star, Thomas Built, Autocar, and Trailers. We believe in living our values and serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbia, now boasting 18 branches. With over 100 branches globally spanning the USA, Mexico, and Australia, we value career growth and are looking for like-minded individuals to join our team.

For more information about Velocity Truck Centre Canada, please visit our website.

We are an equal opportunity employer.