Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: Command Centre Desktop System Analyst Location: Toronto, ON Duration: 12 Months Job Type: Contract Work Type: RemoteLanguage: English Job Description:

• The Command Centre Desktop System Analyst is responsible for providing end user device related provisioning services which may include desktop hardware (laptop, desktop, tablet, printer) branch peripherals (cash recycling unit, thermal printer, cheque scanner, pinpad) key business applications, and associated network configurations for major projects, and IMACD activities, across BMO's Pathway Connect and Harris Connect Win10 desktop platforms.

Accountabilities

• Manage end-user device provisioning tasks for various branch and tower activities
• Fulfill provisioning requests for desktop/laptop install, move, add, change, delete (IMACD) activities
• Update backend database and host configurations for end-user devices
• Follow established testing protocols for core business applications and peripherals
• Work with internal and external partners, including on-site technicians, to provide services
• Utilize ServiceNow workflow to manage and assign requests, identify opportunities for improvement
• Provide costing and work effort estimates to various project requests
• Identify and implement automation of select functions
• Simplify and eliminate complexity from existing processes
• Handle escalations and manage customer expectations in a professional manner

Knowledge and Skills

• 5-7 years of work experience in IT environment and/or degree in computer science, engineering, information systems, math or business
• Experience with Microsoft Windows desktop platform and associated infrastructure
• Familiarity and troubleshooting desktop platform, network, and application issues
• Thorough understanding of network and domain technologies including DHCP, DNS, Active Directory
• Strong ability to multi-task and prioritize multiple competing deliverables
• Excellent customer service skills
• Good interpersonal skills when interacting with clients and co-workers
• Ability to work in a team environment
• Strong analytical and problem solving skills
• Influencing skills
• Data driven decision making
• Knowledge of financial services industry, and branch environment would be an asset

TekWissen Group is an equal opportunity employer supporting workforce diversity.