Position: Client Services Associate
Employment: Part-time Weekends (8-16 Hours/Week)
Location: North York (In-Office Only)
Salary: $21/hr ($25/hr Bilingual French)
We're looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!
As an integral part of the customer-facing team this role provides support and guidance to employers, employees and job seekers with a variety of health and safety needs. The Client Services Associate works out of our North York training centre assisting with the intake of class participants, retail product sales and remote customer care via phone, email and chat.
This part-time role works at our North York location on Saturdays (8am-4pm), as well as Sundays depending on class schedules. This position is in-office (hybrid/remote is not available).
As a Client Services Associate you could expect to:
- Greet students, ensure their access to the building and manage registration/check-in for instructor-led training classes
- Conduct equipment sales and provide information on fall protection equipment
- Assist client's with equipment and publication purchases and pickups
- Provide product inventory management as required
- Contact students prior to their training to complete registration information
- Reschedule students who are unable to attend training
- Maintain inventory of training centre materials and supplies
- Resolve customer questions about training
- Support the instructor team to ensure a great training experience for students
- Interact with people by phone, chat and email to resolve questions about online and instructor-delivered health and safety training
- Assist with basic technical support related to Worksite's online training courses
- Register customers in instructor-led training held at Worksite locations across Canada
- Provide basic occupational health and safety guidance and redirect customers to appropriate internal subject matter experts as required
About You
You'll be a perfect fit for this energetic team if:
- You love talking to people, learning what they need, and helping them find a solution
- You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
- You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.
You'll need to bring:
- Experience in a relationship-centric communications-based role such as customer service or technical support
- Experience with a CRM and/or client support system (Zendesk preferred)
- Experience in retail sales and inventory control considered an asset
- Experience with fall protection equipment an asset
- Demonstrated ability to thrive in a fast-paced environment
- Working knowledge of and experience using Google Drive and Gmail
- Strong verbal and written communication skills
- Proficiency with computer tech/IT an asset
- Ability to legally work in Canada
- Bilingual French an asset!
Why A Career At Worksite Safety Is For You
We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:
- Competitive hourly rate
- Vacation accrual at 6% rate
- Company-provided training equipment
- Ongoing career development and learning
- Relaxed work environment
- Working on an awesome team with a great company culture!
If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.
A Little More About Us
Worksite is one of Canada's leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada's Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's.
We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products.
Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.
For more, please check out: https://www.youtube.com/watch?v=4FpJSm9We4o
Our Values
Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.
Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.
Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.
Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.