E-One Moli Energy (Canada) Limited is a cutting-edge lithium-ion battery R&D center in Maple Ridge, B.C., with a rich history dating back to a UBC Physics lab in 1977. Today, we're global leaders in materials research and battery development, known for our MOLICEL brand powering EVs, tools, medical gear, and more. Our passionate team thrives on battery innovation!
Under the tradename MOLICEL©, our rechargeable lithium-ion batteries are powering in a wide variety of applications throughout the world – electric vehicles, power tools, medical equipment, energy storage systems – just to name a few. Working with batteries is exciting, interesting and always offers something new!
The Role:
The Inside Sales Representative supports the day-to-day needs of our Sales team and will have a wide range of responsibilities. This fast-paced environment requires an individual that is a proven multitasker, someone who can prioritize their responsibilities while in an ever-changing environment. If you have a hunger to learn and want to grow into a career in sales, we would like to hear from you! We are willing to train the right person and show them what it takes to be successful in this exciting field!
KEY RESPONSIBILITIES:
- Provide an exceptional customer experience as the first point of contact and beyond.
- Enter customer orders, including cancellations, return authorizations and change orders, in the ERP system (SAP) with accuracy.
- Support customers with accurate and timely order processing.
- Manage assigned small accounts.
- Learn about the technical attributes of lithium-ion batteries to support customer enquiries.
- Interact with customers to provide product information and monitor for issues, take immediate action where possible and escalate when required.
- Create RMAs and liaise with internal Quality team on customer returns.
- Answer operational inquiries and attend calls with customers and Sales team.
- Coordinate customer ad-hoc requests and ensuring completion.
- Monitor sales email account.
QUALIFICATIONS:
- Post-secondary education in business administration or marketing management, or 1-2 years customer support experience in a busy sales environment with a strong interest in pursuing your career in this field.
- Strong communications skills with a customer-first focus.
- Thrives on being organized with great follow-through, attention to details, and high motivation.
- Able to meet deadlines in a fast-paced team environment.
- Hands on experience within an ERP system, preferably with SAP knowledge, and working knowledge with Salesforce. Training will be provided.
- Strong computer skills with a focus on Excel.
- Must be able to work flexible hours (including weekly evening meetings with customers and team in Asia).
What's in it for you?
- Competitive salaries
- Excellent company-paid benefits package
- Pension plan with employer contributions
- 3 weeks' annual vacation to start
- Professional development and other training opportunities
- Inclusive working environment
- Regular social activities
- Casual attire
Note: This position will be working on-site during the training period with future opportunity to work from home from time to time. The Company has strict COVID-19 protocols in place for all employees to follow to ensure the health and safety of everyone.
The company has strict COVID-19 protocols in place for all employees to follow to ensure the health and safety of everyone.
E-One Moli Energy (Canada) Limited values diversity in the workplace and is committed to employment equity.