Responsibilities

Customer Relations:

• Grow & develop strong carrier relationships.
• Monitor and provide feedback on carrier overall performance to the Carrier Logistic Planner
• Proactive communication with carriers to ensure shipments are being executed as scheduled
• Trace status of shipments and provide information back to Shipper Logistics Planner as needed
• Handle initial information on loss/damage and shortage claims on shipments.
• All orders accounted for in real time
• In-transit issues communicated in real time

Reporting:

• Create and maintain positive and collaborative relationships with customers
• Onboarding new customers
• Generate and analyze service and volume reports, including detailing deviations
• Create weekly, monthly and quarterly reports on volume, revenue, service and margins for each customer
• Manage EDI and order entry, striving for 100% EDI Compliance
• Schedule picks and delivery of shipments

Corporate Responsibilities:

• Perform all of the above responsibilities in alignment with our corporate strategic objectives.
• Perform all of the above responsibilities in alignment with our corporate values of LEAD WITH GRACE

Measurement Responsibilities:

• Ensure data integrity is high when managing and completing orders
• Verify carrier data is accurate before completing orders

Other Responsibilities:

• Support and replace other team members as needed

Skills and Abilities

• Must be eager, up for new challenges, and not willing to settle
• Excellent customer service skills and professional demeanor
• Must have exceptional interpersonal and communication skills
• Self-starter with good judgment, well organized, professional and detail oriented individual
• Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks
• A good knowledge of North American geography is an asset
• Strong knowledge of current market trends is essential
• Post-secondary education would be considered an asset
• minimum of 2-5 years in Logistics and/or Supply Chain Management
• Working knowledge of AS400 is preferred
• Able to work in a fast pace environment
• Able to work in a team atmosphere with minimal supervision

Work Environment:

• Ability to work well under pressure and provide follow-up with strong attention to details.
• Ability to work in a team atmosphere with minimal supervision

Working for XTL is:

• 100% company paid benefit premiums after 3 months of employments
• RRSP match program after 3 months of employment
• Competitive Salary
• Open Door policy

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.

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