Come grow your career with the Health Employers Association of British Columbia (HEABC). We offer a competitive salary, hybrid work environment, excellent health & welfare benefits including pension, generous vacation leave and training and development opportunities.

HEABC is a knowledge organization that stimulates innovation in BC health human resources and contributes to the sustainability of the health care system. Our mission, vision and values, combined with our strategic initiatives are what make HEABC a leader in strategic human resources in health care. We value integrity, respect, leadership, courage, excellence and teamwork. Join our highly talented team in a culture of learning, innovation and visionary thinking.

The Health Employers Association of British Columbia (HEABC) takes a provincial leadership role in human resources and labour relations issues management for more than 230 publicly funded health care employers. HEABC is responsible for negotiating six major provincial agreements covering more than 179,000 unionized health care employees covering nurses, health science professionals, ambulance paramedics and ambulance dispatchers, physician residents, and support workers in both facilities and community settings.

The successful candidate may be permitted to work in a hybrid model (combination of in-office and flexible work location) and will live within commuting distance of our Vancouver office. The successful candidate must be fully vaccinated against COVID-19; proof of Vaccination is required.

For more information, visit www.heabc.bc.ca.

OPPORTUNITY:

Reporting to the Manager, IT Operations, the Helpdesk Technician is responsible for end user administration/support and the ordering, configuration and troubleshooting of desktops and mobile devices from both a hardware & software perspective for assigned agencies or organizations. This position provides clients with a stable and reliable work environment by troubleshooting IMIT issues, and is required to be in the HEABC office two times per week.

The Helpdesk Technician will:

• Provide professional customer-friendly timely Help Desk support to staff at assigned agencies.
• Be responsible for researching and solving all user desktop and mobile device issues and ensuring issues are fully resolved and/or re-assigned to other IT staff as appropriate.
• Be responsible for ordering computer/monitor/peripheral equipment based on pre-approved budget.
• Perform user account management, including account creation, password resets, application access and disabling user accounts when requested.

Required Experience:

An IT related Diploma and three (3) years technical support role, or an equivalent combination of education, training, and experience.

• Working knowledge of computer hardware, networks, operating systems and mobile devices.
• Advanced knowledge of Microsoft Office Professional software.
• Ability to organize workload and prioritize tasks.
• Troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• People skills – patient and ability to listen & understand end-user issues.

This position is well-suited to an individual interested in pursuing a career in an interesting segment of the public sector, and who values the opportunity to make a positive public contribution through their work.

Salary Range: $60,427 to $86,863

Typical Hiring Range: $60,427 to $75,533

In determining salary, HEABC considers many factors including the successful candidate's skillset and experience as well as internal equity. The final salary offer will be at HEABC's sole discretion and presented as part of a competitive total compensation package.

HOW TO APPLY:

If you're looking for a fulfilling and challenging career within a dynamic organization, please submit a cover letter and resume outlining your experience at: https://healthemployersassociationofbc.bamboohr.com/jobs/

HEABC is committed to creating a diverse work environment that represents a variety of perspectives and skills, where all staff are treated fairly and equitably. We encourage qualified candidates from all races and ethnicities, all genders and sexual orientations, and persons with all abilities to apply. We take seriously our duty to create and sustain a culture that is healthy, accessible and rewarding for all staff, and recognize that the more inclusive we are, the better our work will be.

We wish to thank all applications for their interest and effort in applying; however, only those candidates selected for an interview will be contacted.

#HEABCJOBS