Eldorado Resort -
9 Jobs
Kelowna, BC
If you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Eldorado Resort is currently looking for a Bell Captain to join our team.
Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential, employee discounts on water sport rentals, fun social events, incredible colleagues, and last but not least, discounted hotel stays and food & beverage at all Argus owned Restaurants and Hotels!
Position Summary:
The Bell Captain is responsible for leading the Bell Attendant team, ensuring and maintaining a consistently high standard of guest services. The Bell Captain serves as the guest liaison/ambassador for both hotel and non-hotel services. The Bell team is an information center for our guests, regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities.
What will you be doing?
You will be responsible for performing the following tasks to the highest standard:
To successfully fill this role, you should demonstrate the following:
Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential, employee discounts on water sport rentals, fun social events, incredible colleagues, and last but not least, discounted hotel stays and food & beverage at all Argus owned Restaurants and Hotels!
Position Summary:
The Bell Captain is responsible for leading the Bell Attendant team, ensuring and maintaining a consistently high standard of guest services. The Bell Captain serves as the guest liaison/ambassador for both hotel and non-hotel services. The Bell team is an information center for our guests, regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities.
What will you be doing?
You will be responsible for performing the following tasks to the highest standard:
- Assist management in training, evaluating, counseling, motivating, and coaching the Bell team; serve as a role model
- Develop a strong knowledge of the hotel's facilities and services and of the surrounding community and activities available to our guests
- Coordinate Bell Attendant tasks and duties of the day
- Perform all duties such as delivering luggage, room drops, room moves, etc.
- Maintain and enforce Eldorado Resort's policies and procedures
- Handle guest complaints and problem-solve to the degree possible, as directed by management
- Monitor parking lot and registers hotel guest license plates
- Ensure lobby is always clean and tidy
- Ensure the smooth effective running of Bell services
- Other duties as assigned
To successfully fill this role, you should demonstrate the following:
- Previous experience in a customer-focused industry or hotel is an asset
- Ability to plan, prioritize and complete multiple projects in a timely manner
- Ability to provide ongoing coaching to staff to enhance performance
- Excellent oral and written communication skills
- Commitment to delivering a high level of customer service
- Comfortable leading a team
- Ability to sit/stand for long periods of time and lift heavy items as needed
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Employee & Family Assistance Program
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development
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