DescriptionThe Support Services Administrator tracks all work orders for four (4) departments from creation to completion to recovery from various customers.
Key Responsibilities

• Work order tracking using Service Fusion for 4 departments
• Recovery of costs from various internal and external customers using a custom excel worksheet
• Vendor payments through COUPA
• Invoice Direct Accounts Receivable: Responsible for invoice preparation; Processing of paying to invoicing; Invoice detail reports; Maintain invoice filing system
• Responsible for invoice verification and documentation; Tracking and processing invoices from suppliers and vendors. Preparing Purchase Order documentation, communicating with A/P.
• Communicate with contractors and suppliers
• Assist with sourcing vendors and research quotes
• Communicate with Patrol, Maintenance, Meter and Sign departments
• Update Maintenance and Sign departments monthly work order summaries
• Process the end of month chargebacks and monthly accruals summaries for Maintenance, Meter and Sign departments for submission to Accounting
• Maintain Service Fusion software, including creating and updating customer profiles, password resets, reporting and closing of competed work orders
• General office duties such as ensuring adequate supplies are on hand, etc
• These are guidelines and express the minimum expectations, other duties may be assigned

Skills, Knowledge and Expertise

• Post-secondary education in Business Administration preferred
• Excellent communication and interpersonal skills
• Minimum of 2 years previous experience in Office Administration required
• Excellent computer skills including Microsoft Excel, Word, PowerPoint, Teams and Outlook
• COUPA knowledge / familiarity preferred
• Knowledge of the Parking Industry is preferred
• Highly organized and detail oriented with the ability to prioritize
• Communication and interpersonal skills both written and verbal
• Able to work independently, in a team and meet multiple deadlines
• Attention to detail
• Must posses and retain a valid driver's license

Benefits

• (Full-Time Employee Only)
  Medical/Vision
  Dental
  Life Insurance
  AD&D
  STD
  LTD - offered based on employee group
  RRSP - offered based on employee group
  EAP - offered based on employee group
  Vacation