JOB RESPONSIBILITIES

1. Create, implement and report on a given project

2. Handle SalesForce tasks and queues relating to projects

3. Staff training relating to projects

4. Conduct troubleshooting for any system/technical issues associated with the project

5. Collaborate with team Leads/Managers for any process improvement related to the project

6. Must be able to understand and load contracts to the system as needed

7. Liaise with the Contracts Team Lead/Senior Toronto Contract associate on any critical issues

8. Communication through multi media - telephone, video conferencing in English for collaboration is required

KNOWLEDGE, SKILLS & ABILITIES

· A team player

· Strong organizational and problem-solving skills

· Good interpersonal skills

· Flexible and with the ability to multitask

· Ability to plan and work to deadlines

· Excellent Math

· Excellent verbal & written English communication skills

· Highly detail oriented with an ability to concentrate for an extended period of time

· Ability to identifying and solve a problem or issue

· Ability to know when to escalate an issues when it is beyond your current knowledge

· Excellent investigative skills for database/API issues in an electronic format

· Excellent computer skills including proficiency in Microsoft Suite

· Previous experience with interpreting and loading contracts into a database is beneficial

· Previous knowledge of land contracts and destinations that Goway sells is beneficial

· Previous knowledge of the iVector system is beneficial

· Excellent investigative skills for database/contract issues in an electronic format

· Previous experience in the Travel Industry is beneficial