Join SADA as a Senior Account Manager
Your Mission
As a Senior Account Manager, you will be the primary liaison for a portfolio of designated customers, assuming responsibility for their overall satisfaction and growth. Collaborating closely with customers, you will delve into their business needs and objectives, crafting and implementing customized solutions that harness the power of Google Cloud Platform (GCP) and Google Workspace products.
Pathway to Success
#ThinkOneStepAhead: We are dependable, efficient individuals who get things done right. We don't wait to be told what to do; we take initiative. We are exceptionally self-managing, resourceful, and creative. In short, we want to be the ones blazing the trail, not the ones following it.
Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured quarterly by the breadth, magnitude, and quality of your contributions, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.
Expectations
Required Travel - 10% travel to customer sites, partner offices, conferences, and other related events across the US and Canada.
Customer/Partner Facing - You will interact with customers and partners on a daily basis. Common touchpoints occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.
Onboarding/Training -The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.
Responsibilities:
- Lead and manage a portfolio of assigned accounts, fostering strong, long-term relationships and exceeding client expectations.
- Develop and execute strategic account plans to achieve ambitious revenue goals, driving up-selling, cross-selling, and new business opportunities.
- Oversee the entire customer lifecycle, ensuring smooth onboarding, adoption, and ongoing success with GCP and Workspace solutions.
- Proactively identify and address client challenges, providing expert guidance and solutions to maximize value.
- Cultivate strong relationships with internal teams (technical, sales, and support) to deliver a unified client experience.
- Regularly conduct business reviews, manage escalations effectively, and connect clients with technical resources to optimize their experience.
Qualifications:
- Bachelor's degree in a relevant field (business, marketing, computer science, etc.)
- 5+ years of experience in B2B sales, customer success, or account management, preferably within the technology sector.
- Proven track record of exceeding sales quotas and achieving ambitious targets.
- Exceptional communication, interpersonal, and presentation skills with the ability to build strong relationships at all levels.
- Demonstrated ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
- Deep understanding of business fundamentals and strategic thinking capabilities.
- Strong familiarity with GCP and Google Workspace products and their value propositions.
About SADA An Insight company
Values: SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we've championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers. We're proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer. Our five core values are the foundation of everything we do:
- Make Them Rave
- Be Data Driven
- Think One Step Ahead
- Drive Purposeful Impact
- Do The Right Thing
Work with the Best: SADA has been the largest Google Cloud partner in North America since 2016 and, for the seventh year in a row, has been named a Google Global Partner of the Year . This year, SADA was named a Google Cloud Global Partner of the year 2024. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc. Magazine, and was recognized as a Niche Player in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services.
Benefits: Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, generous medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google-certified training programs and a professional development stipend.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10+ years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads, and 30M+ users migrated to the cloud.
To request reasonable accommodation to participate in the job application or interview process, contact [email protected]. SADA complies with federal and state/provincial disability laws and makes reasonable accommodations for applicants and candidates with disabilities.