At PFSL, we value customer satisfaction and strive to create positive experiences with every interaction. We offer a dynamic work environment, growth opportunities, and a commitment to excellence.

Responsibilities:

• Manage a high volume of inbound and outbound calls promptly.
• Identify customers' needs, clarify information, research every issue, and provide effective solutions.
• Strive for first-call resolution and maintain service quality.
• Respond efficiently to customers, creating positive experiences.
• Build sustainable relationships and go the extra mile.
• Record all conversations in our call center database.
• Attend educational seminars to improve knowledge and performance.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Strong phone and verbal communication skills.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• High school degree (additional education or experience preferred).

What We Offer:

• Competitive compensation package.
• Opportunities for professional development and career growth.
• A supportive and collaborative team environment.
• Health, dental, and vision insurance.
• Paid time off and holidays.

Location: Toronto, ON
Interested candidates are invited to submit their resume and cover letter to be considered.

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