As a key member of our customer service team, the Service Technician is responsible for installing, maintaining, and repairing machinery for our clients in a designated area. They ensure optimal functioning of equipment, make sound business decisions, and deliver exceptional customer support.

Responsibilities:

Machine Servicing:

• Install and repair equipment promptly, adhering to safety guidelines.
  
• Stay updated on technical knowledge through training and self-learning.
  
• Manage parts inventory efficiently to minimize downtime.
  
• Liaise with manufacturers to resolve service issues.
  

Customer Support:

• Provide comprehensive machine demonstrations, start-ups, and training.
  
• Follow up with customers to ensure satisfaction and closing of issues.
  
• Maintain accurate records of work orders and reports.
  

Requirements

Requirements:

• Minimum 3 years experience as a machine service technician.
  
• Post-graduate certification in relevant field.
  
• Strong knowledge of machinery electronics, controls, and mechanics.
  
• CNC experience and fabrication skills are advantageous.
  
• Excellent communication and computer skills.
  
• Customer-focused with strong problem-solving abilities.
  
• Ability to prioritize tasks, work under pressure, and collaborate effectively.
  
• Self-motivated with a positive attitude and willingness to learn
  

Working conditions -Out of town travel requirements;
Work normal business hours and may, from time to time, be required to do some work in the evenings or outside normal working hours;
Able to work on a machine for long periods of time;
Able to work on a computer for long periods of time;
Able to concentrate for extended periods and maintain attention to detail and accuracy;
Able to stay focused and productive in a busy, open area; and
Able to manage multiple work orders and deadlines.
Benefitsexcellent benefits package