SAFETY. TEAMWORK. INTEGRITY.

BURNCO is currently hiring a Customer Service Representative for our ready-mix operations in Edmonton, Alberta. Reporting to our Edmonton Production Manager, you will be working in a central call center office environment monitoring daily orders and scheduling deliveries to provide our customers with industry-leading customer service.

This is a full-time, hourly position in an exciting and extremely high-paced environment that will require overtime shifts and occasional Saturday shifts during the seasonally busy times.

We offer great benefits and more:

• Highly Competitive Wages.
• Company 6% RRSP Matching Program.
• Great Health Benefits for You and Your Family.
• High Quality Individuals and Teams to Work With.
• Strong Safety Culture.

What You Will Be Doing

• Schedule orders to maximize delivery efficiently.
• Contact customers when there are concrete schedule changes.
• Work together with customers, sales, and operations to optimize delivery and plant utilization.
• Validate order details with customer.
• Provide prices for COD customers.
• Ensure that value added products and premium services are offered on all orders.
• Maintain positive and professional telephone etiquette.
• Ensures your workplace is neat and organized.
• Collaborate with other departments and divisions within BURNCO.
• Other duties as may be assigned from time to time.

What We Need from You

• Strong work ethic and positive team attitude.
• Experience working with concrete is an asset.
• Strong customer service and troubleshooting skills.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure, in a busy environment.
• Strong attention to detail.
• Computer literate, including effective working skills of MS Word, Excel, and Outlook.
• Willing to train the right candidate.