Larga Baffin has an exciting opportunity to join our team as a: Part-Time Dispatch!
Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents.
A special thank you to all front-line workers for your commitment and dedication to serving those in need.
Position Overview
Reporting to the Supervisor, Transportation and Manager, Transportation & Facilities, the Dispatcher will be responsible for communicating, organizing and co-ordinating the transportation needs of our clients in a courteous and time efficient manner. The ideal candidate will be an excellent communicator, remain calm under pressure, and work with little supervision.
Key Responsibilities
- Answering Driver/staff calls
- Communicating any transportation changes to the affected parties
- Coordinate Driver assignments to maximize efficiency and vehicle coverage throughout the city
- Dispatch staff and assign drivers to appropriate locations to solve issues
- Manage and maintain daily trip sheet of arrivals, departures and appointments
- Keep and maintain patient, escort and transportation/accommodation data on a number of databases
- Communicate effectively with others both inside and outside the organization
- Maintain a clean driving record
- Maintain a friendly relationship with clients, drivers, and all Larga staff.
- Assist with additional tasks as and when needed or assigned by management both within and outside role and department to support Larga operations.
Minimum Qualifications
- 1 (one) to 2 (two) years' experience in fleet dispatching
- High school diploma (or equivalent)
- Experience with dispatch managing software as well as MS Office including Word, Excel, and Outlook
- 2 to 3 years' experience in customer service
Skills and Abilities
- Physical ability to lift, push, pull and move equipment and/or suitcases up to 75 lbs
- Strong organizational and decision-making skills and an aptitude for problem solving
- Strong knowledge of the roads and routes in the Ottawa/Gatineau area
- Strong record keeping and data entry skills
- Professional telephone etiquette
- Ability to work without direct supervision
- Ability to multitask
- Ability to remain calm in emergency situations
- Strong verbal and written communication skills
- Patience and professionalism to tactfully and diplomatically interact with clients, visitors and staff
- Strong interpersonal and communication skills
- WHMIS/GHS certified (or willingness to learn)
Preferred Qualifications
- Inuktitut a strong asset
- First Aid / CPR/ AED trained (or a willingness to learn)
- Workplace Hazardous Materials Information System (WHMIS) training (or a willingness to learn)
Closing date: June 15, 2024 at 5pm EST.
Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin is a mandatory condition of employment.
Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for relocation costs.
Larga Baffin requires all employees to be fully vaccinated against COVID 19 proof of vaccine is a mandatory condition of hire.