We are seeking an Administrative Assistant for our client, a healthcare company, in St. Catharines / Niagara Region. The role would support their finance operations team.Main activities include resolving first level employee and client inquiries and/or issues, determining priority and escalating to second level as required through the use of our Service Now ticketing system. The Request Management team also supports issues that arise from a series of robotic process automation processing and coordinates internal and external communication plansDUTIES AND RESPONSIBILITIES
Answering phone calls from various clients and employees, logging information in ticketing system, triaging, and forwarding to appropriate 2nd level teams
Email rule creation, Email flagging and routing, and developing key communication plans to be dispersed to key stakeholders
Prepare reports, and exception data entry for WSIB billing portals, Pandemic Pay invoice creation, and other billing portal submissions as required
Develop and maintain mailing lists and databases
Arrange appointments & meetings, organize team events for the department
Manage & track team attendance
Assist in development of training materials, SOPs, and other documentation
Manage incoming and outgoing mail and couriers
Support activities related to new contract setups, and ongoing maintenance of existing contractsREQUIREMENTSThe ideal candidate is detail-oriented, organized, and possesses excellent communication and customer service skills. If you excel in organization and time management, we encourage you to apply.Soft Skills

• Strong communication skills, both written and oral, and the ability to work collaboratively as a team player.
• Self-motivated, proactive, and disciplined with high energy.
• Ability to manage multiple tasks independently, take ownership of work, and complete duties in a timely manner.

Technical Skills

• At least 1 year of administrative experience
• Proficient in Microsoft Office suite of products
• Experience with ServiceNow is a definite asset.