Job Summary

This role requires hands-on responsibilities and provides support and knowledge sharing for all aspects of the technology at AIIM. This role is responsible for maintaining and monitoring the health of base-level systems and all IT-related security issues within the company.

Must be available for varying work hours such as early start (7:30 am), late departure and/or weekend for performing maintenance and patch application.

This position requires full-time on site attendance, remote work is not available.

JOB KNOWLEDGE:

Skills:

· 1+ years experience in a technical support or engineering environment which involved hardware, software, data and communications technologies

· 1+ years in a help desk or technical support management role with system level troubleshooting of Computer, Network or Transit systems

· Bachelor's level degree in Computer Science, Engineering or equivalent

· Experience in a technical help desk environment

· Strong communication skills including oral and written

· 2+ years Office 365 experience

Competencies:

· Possess a strong skill set and understanding of various types of systems infrastructure to ensure reliability, performance, and security

· IT Infrastructure Management

· Time Management

· Technical Management

· Systems Management

Tools & Technologies:

· Web-based software

· Microsoft Windows Server / Microsoft SQL Server

· Microsoft Domain Controllers, Active Directory and Group Policies

· Microsoft Network

· Microsoft Desktop Operating Systems (2010, 2011)

DUTIES AND RESPONSIBILITIES

1. Adhere to Health and Safety Policy and to report all unsafe and unhealthy work conditions

2. To produce quality work effectively and efficiently.

3. Providing operating and administrative functions including user set up, configuration and management for systems and business applications

4. Providing first and second level support for enterprise systems and systems by diagnosing, troubleshooting and resolving complex incidents to minimize system issues

5. Managing users, issue resolution, system setup and backup, user training and other related activities as assigned

6. Workstation provisioning

7. Performing systems operation support, including server system administration, general troubleshooting for hardware, software and network components

8. Performing documentation of IT processes and operational procedures

9. Maintaining essential IT operations, including operating systems, security tools, applications, servers, services, email systems, laptops, desktop, software and related hardware